Our Client decided to enlarge the Customer Experience Support Centre in Gdańsk.
As pioneers and a global leader, the company is ambitious to write forward their success story, inspiring and shaping the industry. With class-leading products, intelligent services, and innovative digital solutions, they constantly adapt to a dynamic global environment.
Currently, we are looking for a Spare Parts Coordinator with fluent German to join the growing team in Gdańsk.
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In this role, you will be the first point of contact for partners and dealers, supporting them in parts-related queries, improving internal processes, coordinating returns, and working closely with various departments, including logistics, technical support, and sales.
If you're fluent in German (C1) and can communicate in English (B2), have experience in customer support, logistics or technical back-office, and are eager to grow in an international environment - let’s talk! We’ll happily share more details with you.
what we offer
- Contract of employment
- Hybrid work (after an onboarding)
- Work in a comfortable and modern office in Gdańsk
- A package of training in the first months of work
- Being a part of knowledge sharing process internationally
- Supportive workplace and development possibilities while taking part in internal corporate projects
- Annual bonus
- Co-financing parking
- Private medical healthcare
- Multisport card
- Life insurance
your tasks
- Support process improvements and promote best practices within the team.
- Handle internal case consultations and ensure timely issue resolution with technical teams.
- Deliver high-quality service to internal and external customers, focusing on user experience.
- Manage user access within internal systems.
- Act as a first contact for disputes and provide effective solutions.
- Collaborate with sales, customers, suppliers, and other teams to ensure smooth operations.
- Identify and support implementation of process improvements.
- Prepare accurate documentation for spare parts requests.
- Assist users with access to the Webshop platform and provide basic training.
- Coordinate express deliveries in close cooperation with logistics.
- Follow health and safety procedures and report any risks or incidents.
what we expect
Education:
- A degree in a relevant area (e.g. logistics, industrial management, or technical business administration) or equivalent qualifications gained through a mix of education and professional experience.
Experience:
- At least 2 years of experience in a similar role or function
- Strong track record of effective communication with stakeholders at various levels
- Familiarity with SAP is a plus, but not required
Key Skills & Competencies:
- Fluency in German (C1 level) - both written and spoken - is essential
- English at a good communicative level (B2)
- Ability to work independently and manage tasks proactively
- Self-driven and solution-oriented mindset
- Excellent interpersonal skills and the ability to collaborate with both internal teams and external partners
- Confidence in using digital tools such as Google Workspace (Docs, Sheets, Slides, Gmail) is an advantage
- Solid business understanding, including awareness of KPIs and customer success metrics
- Flexibility and openness to process changes and improvements
- A reliable, detail-oriented, and supportive approach to work
- Readiness to travel occasionally, if needed
Employment agency entry number 47
this job offer is intended for people over 18 years of age
