Are you ready to join a globally renowned, prestigious brand whose world-class solutions shape the modern world? Our client is a global leader committed to powering progress and connecting people everywhere. They are currently writing an exciting new chapter by expanding their brand-new Global Capability Centre (SSC) in the heart of Kraków. Designed to support global operations, this state-of-the-art Centre is a key hub delivering exceptional services across HR, Finance, Procurement, and Data Analytics.
We are looking for an HR Process & Project Specialist to become a trusted advisor for the DACH region. In this role, you will manage the end-to-end employee lifecycle, drive process improvements, and ensure high-quality HR service delivery within a high-performance culture that values your individuality.
What will your tasks involve?
operational excellence
- take the lead on complex cases: independently manage advanced HR scenarios across the entire employee lifecycle;
- be the ultimate go-to expert: act as the primary escalation point for resolving operational bottlenecks, payroll discrepancies, and compliance inquiries;
- guard our data integrity: ensure top-tier quality and absolute consistency of critical HR data and payroll inputs.
process & quality mastery
- shape the way we work: actively create, review, and continuously optimize SOPs and work instructions across all HR streams;
- bridge theory and practice: ensure our documentation doesn't just look good on paper, but perfectly mirrors real, on-the-ground operational practices;
- drive transformation: play a key role in the successful rollout of process changes and innovative HR solutions.
knowledge & people enablement
- empower the team: mentor and support HR Specialists through knowledge sharing, shadowing sessions, and actionable quality feedback;
- fuel a learning culture: actively drive knowledge transfer not just within your immediate team, but across different streams;
- keep our expertise sharp: ensure all process knowledge is meticulously documented, always up-to-date, and easily accessible.
cross-stream synergy
- collaborate seamlessly with other streams to guarantee a world-class hire-to-retire experience.
- support cross-training initiatives and ensure reliable backup coverage.
- champion a holistic, end-to-end mindset rather than focusing solely on stream-specific ownership.
compliance & stakeholder relations
- ensure flawless compliance: put your advanced knowledge of German labor law and internal policies into daily practice.
- build strong partnerships: communicate professionally and effectively with key internal and external stakeholders, including HR People Partners, Payroll, local entities, and 3rd parties.
What we expect from you?
- experience: minimum 3 years of experience in HR service delivery dedicated to the DACH cluster;
- language skills: excellent written and verbal communication skills in both German and English (C1 Level);
- subject matter expertise: strong knowledge of German labor law, local regulations, and German HR End-to-End Operations;
- technical proficiency: hands-on experience with HRIS and ticketing tools (SAP, Workday, ServiceNow/SNOW). Solid know-how in MS Office (Excel, PowerPoint, Word);
- proven experience in process ownership and design, paired with strong analytical and problem-solving skills.
What you can expect from us?
- financial rewards: competitive base salary plus an annual bonus based on financial results and employee performance;
- future security: increased funding for the Employee Capital Plans (PPK) program, with the employer contributing a generous 3%, plus comprehensive group life insurance;
- health & wellbeing: employer-financed private healthcare (LuxMed) with options to purchase additional packages, plus a subsidy for glasses/contact lenses;
- work-life balance: additional vacation days based on your length of service, and a hybrid work model (min. 2 days a week in the office);
- subsidy for extra-curricular activities (MyBenefit cafeteria system / Multisport cards up and an internet/electricity allowance;
- work in a premium, modern office located in the center of Cracow.
Employment agency entry number 47
this job offer is intended for people over 18 years of age
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