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      • kraków, małopolskie
      • permanent
      • randstad polska
      For our Client, an SSC company, which will be building new Customer Service structures in Cracow we are looking for the Candidate for the position of Customer Service Representative with French! what we offercompany laptopworking from home possibilities and flexible working hourspersonal development opportunitiesinternational environmentattractive salary, bonuses, and benefits package including Luxmed, MyBenefit System (Multisport or Cafeteria), private insurance, entertainment events, and many othersgood atmosphere at work and comfortable working environmentopportunity to build up your expertise through coaching, soft skills, and training sessionsyour tasksproviding telephone and email support for customer serviceanswering product questions and providing answers to basic technical questionsresolving and follow up on customerdeliver the highest levels of customer experience in accordance with Company standards and targetswhat we expectfluency in Frenchgood level of English minimum 6 months of experience in customer service/ administration/ complaintsAgencja zatrudnienia nr wpisu 47
      For our Client, an SSC company, which will be building new Customer Service structures in Cracow we are looking for the Candidate for the position of Customer Service Representative with French! what we offercompany laptopworking from home possibilities and flexible working hourspersonal development opportunitiesinternational environmentattractive salary, bonuses, and benefits package including Luxmed, MyBenefit System (Multisport or Cafeteria), private insurance, entertainment events, and many othersgood atmosphere at work and comfortable working environmentopportunity to build up your expertise through coaching, soft skills, and training sessionsyour tasksproviding telephone and email support for customer serviceanswering product questions and providing answers to basic technical questionsresolving and follow up on customerdeliver the highest levels of customer experience in accordance with Company standards and targetswhat we expectfluency in Frenchgood level of English minimum 6 months of experience in customer service/ administration/ complaintsAgencja zatrudnienia nr wpisu 47
      • wrocław, dolnośląskie
      • permanent
      • randstad polska
      For our Client, a global leader in the manufacturing industry, we are currently looking for a Customer Service Specialist with French.what we offermarket remunerationprivate medical carelife insurancemultisport cardretirement schemeprofessional training and onboarding packageopportunity to work remotely in the current pandemic perioda unique organizational culture focused on cooperation and problem solvingyour tasksResponding to customer contact via defined channelsLiaise with the business on customer relationship management via Salesforce functionalitiesRegistration and consideration of customer complaints.Responsible for monitoring work queues for new requestsResponsible for completing assigned tasks within SLA targetsResponsible for escalation of issues if neededContinuous improvement of processesOther activities delegated by direct supervisorwhat we expectBachelor's degree or higher from an accredited universityAt least 1 year of equivalent work experience in Complaints Handling, Customer Issue Resolution, Operations, Customer Service.A minimum B1 level of French is requiredA minimum B2 level of English is requiredPrevious experience working with SAP (especially OTC module)/ SalesForce is an additional assetAgencja zatrudnienia nr wpisu 47
      For our Client, a global leader in the manufacturing industry, we are currently looking for a Customer Service Specialist with French.what we offermarket remunerationprivate medical carelife insurancemultisport cardretirement schemeprofessional training and onboarding packageopportunity to work remotely in the current pandemic perioda unique organizational culture focused on cooperation and problem solvingyour tasksResponding to customer contact via defined channelsLiaise with the business on customer relationship management via Salesforce functionalitiesRegistration and consideration of customer complaints.Responsible for monitoring work queues for new requestsResponsible for completing assigned tasks within SLA targetsResponsible for escalation of issues if neededContinuous improvement of processesOther activities delegated by direct supervisorwhat we expectBachelor's degree or higher from an accredited universityAt least 1 year of equivalent work experience in Complaints Handling, Customer Issue Resolution, Operations, Customer Service.A minimum B1 level of French is requiredA minimum B2 level of English is requiredPrevious experience working with SAP (especially OTC module)/ SalesForce is an additional assetAgencja zatrudnienia nr wpisu 47
      • poznań, wielkopolskie
      • permanent
      • PLN0 - PLN5,000 per month
      • randstad polska
      Do you speak Spanish and English? Apply and become a customer service specialist for a major global leader of designer fashion and lifestyle accessories!what we offer100% remote workattractive salary (5000 zł gross per month)system of flexible benefits (including, e.g. medical package, MultiSport card, cinema tickets, online shops, local partners)multi-lingual working environmentyour tasksproviding a premium brand experience and service to eCommerce customersassisting customers with purchasing products, order enquiries and after sales enquiries via phone, chat and e-mailparticipating in product promotion campaignscommunicating key consumer feedback to Team Leaders within the Customer Experience Teamwhat we expectadvanced Spanish + English skills (B2 level or above)high school diploma or equivalentcustomer service experience (retail, shared services background preferred)good knowledge of the Microsoft Office tools (Outlook, etc.), Social Media and the InternetSAP/ERP knowledge would be an advantage, but not essentialAgencja zatrudnienia nr wpisu 47
      Do you speak Spanish and English? Apply and become a customer service specialist for a major global leader of designer fashion and lifestyle accessories!what we offer100% remote workattractive salary (5000 zł gross per month)system of flexible benefits (including, e.g. medical package, MultiSport card, cinema tickets, online shops, local partners)multi-lingual working environmentyour tasksproviding a premium brand experience and service to eCommerce customersassisting customers with purchasing products, order enquiries and after sales enquiries via phone, chat and e-mailparticipating in product promotion campaignscommunicating key consumer feedback to Team Leaders within the Customer Experience Teamwhat we expectadvanced Spanish + English skills (B2 level or above)high school diploma or equivalentcustomer service experience (retail, shared services background preferred)good knowledge of the Microsoft Office tools (Outlook, etc.), Social Media and the InternetSAP/ERP knowledge would be an advantage, but not essentialAgencja zatrudnienia nr wpisu 47
      • wrocław, dolnośląskie
      • permanent
      • randstad polska
      For our Client, a global forest industry leader from Finland, we are currently looking for a Customer Service Team Leader with German.what we offerPrivate Medical ServiceSports benefitLife insuranceHoliday bonus from the Social Fund BudgetCorrective glasses refundExternal Training Support (requires approval from the company)Post Graduate Studies (requires approval from the company)Flexible workingMeaningful jobInspired and motivated teamsDevelopment opportunitiesResponsibility for people and the environmentyour tasksLead and manage the Customer Service team development & performance with prompt feedbackSupport and coach the team members (10 people) on a daily basisDevelop a team culture which assumes active role in delivery of customer objectives in conjunction with SalesSeek opportunities for continuous improvementRelay the company and sales strategy and objectivesManage customer relationshipsSupport sales by information retrieval and analysis as well as pricing supportSupport the team and customers with company's tools and strategies in e-businessSupport and coordinate the proactive activities of the team including product promotion, sample reel and price offer follow-ups etc.what we expectYou have relevant education and a minimum of 5 years of working experience in customer service or similar tasks.You have experience in leadership and process developmentYou are fluent in English (min. B2 level) and German (min. C1 level)Agencja zatrudnienia nr wpisu 47
      For our Client, a global forest industry leader from Finland, we are currently looking for a Customer Service Team Leader with German.what we offerPrivate Medical ServiceSports benefitLife insuranceHoliday bonus from the Social Fund BudgetCorrective glasses refundExternal Training Support (requires approval from the company)Post Graduate Studies (requires approval from the company)Flexible workingMeaningful jobInspired and motivated teamsDevelopment opportunitiesResponsibility for people and the environmentyour tasksLead and manage the Customer Service team development & performance with prompt feedbackSupport and coach the team members (10 people) on a daily basisDevelop a team culture which assumes active role in delivery of customer objectives in conjunction with SalesSeek opportunities for continuous improvementRelay the company and sales strategy and objectivesManage customer relationshipsSupport sales by information retrieval and analysis as well as pricing supportSupport the team and customers with company's tools and strategies in e-businessSupport and coordinate the proactive activities of the team including product promotion, sample reel and price offer follow-ups etc.what we expectYou have relevant education and a minimum of 5 years of working experience in customer service or similar tasks.You have experience in leadership and process developmentYou are fluent in English (min. B2 level) and German (min. C1 level)Agencja zatrudnienia nr wpisu 47
      • warszawa, mazowieckie
      • permanent
      • randstad polska
      For one of our clients, the largest company in the consumer research sector in retail and FMCG market, we are currently looking for a Customer Service Consultant with German and English.The Person employed as customer service consultant advises, suggests and discusses solutions with the internal and external clients in terms of offered products and is not involved with sales activities.If you have had your first professional experience in customer service and you know English and German at a minimum level of C1, we invite you to apply for this offer!what we offerOpportunity to gain professional experience in a company that is a market leaderA chance to get to know the FMCG / Retail market inside out - not only at the national but also international levelStable employment based on a contract of employment, and all the necessary working toolsMedicover private medical care, co-financing for the Multisport card,A series of training courses and opportunities to raise your own professional competencesA clear path of developmentAdditional day offOpportunity to participate in CSR projects organized by the companyWork in home office mode, and ultimately work in hybrid modeyour tasksResponsibility for business contacts with customers and with internal teams in terms such as: delivery delays, data changes, data quality issues, execution, etc.Taking care of customer inquiries and transferring them to internal orders to appropriately dedicated teamsResponsibility for the efficiency of the databases, including optimalizations and suggestions from customersPresentations fot the customers of the complete production process,Taking care of communication with the client (face to face contact, phone/hangouts, e-mail).what we expectVery good command of English and German - both spoken and written is a must,Bachelor degree in Economics, Marketing, Computer Science or other related fieldsMinimum 1 years of previous experience in customer service/ administration/ complaints Ability to work in a cross functional environment and also with demanding clients, Highly developed communication skills (especially in remote communication), both spoken and written,Good negotiation and influencing skills will be a strong asset Computer skills - especially MS Excel and Power Point Agencja zatrudnienia nr wpisu 47
      For one of our clients, the largest company in the consumer research sector in retail and FMCG market, we are currently looking for a Customer Service Consultant with German and English.The Person employed as customer service consultant advises, suggests and discusses solutions with the internal and external clients in terms of offered products and is not involved with sales activities.If you have had your first professional experience in customer service and you know English and German at a minimum level of C1, we invite you to apply for this offer!what we offerOpportunity to gain professional experience in a company that is a market leaderA chance to get to know the FMCG / Retail market inside out - not only at the national but also international levelStable employment based on a contract of employment, and all the necessary working toolsMedicover private medical care, co-financing for the Multisport card,A series of training courses and opportunities to raise your own professional competencesA clear path of developmentAdditional day offOpportunity to participate in CSR projects organized by the companyWork in home office mode, and ultimately work in hybrid modeyour tasksResponsibility for business contacts with customers and with internal teams in terms such as: delivery delays, data changes, data quality issues, execution, etc.Taking care of customer inquiries and transferring them to internal orders to appropriately dedicated teamsResponsibility for the efficiency of the databases, including optimalizations and suggestions from customersPresentations fot the customers of the complete production process,Taking care of communication with the client (face to face contact, phone/hangouts, e-mail).what we expectVery good command of English and German - both spoken and written is a must,Bachelor degree in Economics, Marketing, Computer Science or other related fieldsMinimum 1 years of previous experience in customer service/ administration/ complaints Ability to work in a cross functional environment and also with demanding clients, Highly developed communication skills (especially in remote communication), both spoken and written,Good negotiation and influencing skills will be a strong asset Computer skills - especially MS Excel and Power Point Agencja zatrudnienia nr wpisu 47
      • warszawa, mazowieckie
      • permanent
      • randstad polska
      For one of our clients, the largest company in the consumer research sector in retail and FMCG market, we are currently looking for a Customer Service Consultant with EnglishThe Person employed as customer service consultant advises, suggests and discusses solutions with the internal and external clients in terms of offered products and is not involved with sales activities.If you have had your first professional experience in customer service and you know English at a minimum level of C1, we invite you to apply for this offer!what we offerOpportunity to gain professional experience in a company that is a market leaderA chance to get to know the FMCG / Retail market inside out - not only at the national but also international levelStable employment based on a contract of employment, and all the necessary working toolsMedicover private medical care, co-financing for the Multisport card,A series of training courses and opportunities to raise your own professional competencesA clear path of developmentAdditional day offOpportunity to participate in CSR projects organized by the companyWork in home office mode, and ultimately work in hybrid modeyour tasksResponsibility for business contacts with customers and with internal teams in terms such as: delivery delays, data changes, data quality issues, execution, etc.Taking care of customer inquiries and transferring them to internal orders to appropriately dedicated teamsResponsibility for the efficiency of the databases, including optimalizations and suggestions from customersPresentations fot the customers of the complete production process,Taking care of remote communication with the client (phone/hangouts, e-mail).what we expectVery good command of English - both spoken and written is a must,Bachelor degree in Economics, Marketing, Computer Science or other related fieldsMinimum 1 years of previous experience in customer service/ administration/ complaints Ability to work in a cross functional environment and also with demanding clients, Highly developed communication skills (especially in remote communication), both spoken and written,Good negotiation and influencing skills will be a strong asset Computer skills - especially MS Excel and Power Point Agencja zatrudnienia nr wpisu 47
      For one of our clients, the largest company in the consumer research sector in retail and FMCG market, we are currently looking for a Customer Service Consultant with EnglishThe Person employed as customer service consultant advises, suggests and discusses solutions with the internal and external clients in terms of offered products and is not involved with sales activities.If you have had your first professional experience in customer service and you know English at a minimum level of C1, we invite you to apply for this offer!what we offerOpportunity to gain professional experience in a company that is a market leaderA chance to get to know the FMCG / Retail market inside out - not only at the national but also international levelStable employment based on a contract of employment, and all the necessary working toolsMedicover private medical care, co-financing for the Multisport card,A series of training courses and opportunities to raise your own professional competencesA clear path of developmentAdditional day offOpportunity to participate in CSR projects organized by the companyWork in home office mode, and ultimately work in hybrid modeyour tasksResponsibility for business contacts with customers and with internal teams in terms such as: delivery delays, data changes, data quality issues, execution, etc.Taking care of customer inquiries and transferring them to internal orders to appropriately dedicated teamsResponsibility for the efficiency of the databases, including optimalizations and suggestions from customersPresentations fot the customers of the complete production process,Taking care of remote communication with the client (phone/hangouts, e-mail).what we expectVery good command of English - both spoken and written is a must,Bachelor degree in Economics, Marketing, Computer Science or other related fieldsMinimum 1 years of previous experience in customer service/ administration/ complaints Ability to work in a cross functional environment and also with demanding clients, Highly developed communication skills (especially in remote communication), both spoken and written,Good negotiation and influencing skills will be a strong asset Computer skills - especially MS Excel and Power Point Agencja zatrudnienia nr wpisu 47
      • poznań, wielkopolskie
      • permanent
      • randstad polska
      We are looking for candidates for the position of Customer Service Specialist with German. If you feel good in contact with client, like working with other people and know German and English language on advanced level apply!what we offerattractive salaryremote work during a pandemic timesystem of flexible benefits (including, e.g. medical package, MultiSport card, cinema tickets, online shops, local partners)one additonal day off multi-lingual working environmentyour taskse-mail and telephone contact with clientsreceiving and responding to questions and problemsgenerating innovative ideas and solutions that will improve customers satisfactionwhat we expectadvanced knowledge of German languagevery good knowledge in English languageproactive approach and result orientationvery good knowledge of MS Office (Excel, Word, PowerPoint)good verbal and written communication skillsEmployment Agency - registry number 47
      We are looking for candidates for the position of Customer Service Specialist with German. If you feel good in contact with client, like working with other people and know German and English language on advanced level apply!what we offerattractive salaryremote work during a pandemic timesystem of flexible benefits (including, e.g. medical package, MultiSport card, cinema tickets, online shops, local partners)one additonal day off multi-lingual working environmentyour taskse-mail and telephone contact with clientsreceiving and responding to questions and problemsgenerating innovative ideas and solutions that will improve customers satisfactionwhat we expectadvanced knowledge of German languagevery good knowledge in English languageproactive approach and result orientationvery good knowledge of MS Office (Excel, Word, PowerPoint)good verbal and written communication skillsEmployment Agency - registry number 47
      • poznań, wielkopolskie
      • permanent
      • PLN0 - PLN5,400 per month
      • randstad polska
      Do you speak German/French and English? Apply and become a customer service specialist for a major global leader of designer fashion and lifestyle accessories!what we offer100% remote workattractive salary (5400 pln gross per month)system of flexible benefits (including, e.g. medical package, MultiSport card, cinema tickets, online shops, local partners)multi-lingual working environmentyour tasksproviding a premium brand experience and service to eCommerce customersassisting customers with purchasing products, order enquiries and after sales enquiries via phone, chat and e-mailparticipating in product promotion campaignscommunicating key consumer feedback to Team Leaders within the Customer Experience Teamwhat we expectadvanced English + German/French skills (B2 level or above)high school diploma or equivalentcustomer service experience (retail, shared services background preferred)good knowledge of the Microsoft Office tools (Outlook, etc.), Social Media and the InternetSAP/ERP knowledge would be an advantage, but not essentialAgencja zatrudnienia nr wpisu 47
      Do you speak German/French and English? Apply and become a customer service specialist for a major global leader of designer fashion and lifestyle accessories!what we offer100% remote workattractive salary (5400 pln gross per month)system of flexible benefits (including, e.g. medical package, MultiSport card, cinema tickets, online shops, local partners)multi-lingual working environmentyour tasksproviding a premium brand experience and service to eCommerce customersassisting customers with purchasing products, order enquiries and after sales enquiries via phone, chat and e-mailparticipating in product promotion campaignscommunicating key consumer feedback to Team Leaders within the Customer Experience Teamwhat we expectadvanced English + German/French skills (B2 level or above)high school diploma or equivalentcustomer service experience (retail, shared services background preferred)good knowledge of the Microsoft Office tools (Outlook, etc.), Social Media and the InternetSAP/ERP knowledge would be an advantage, but not essentialAgencja zatrudnienia nr wpisu 47
      • warszawa, mazowieckie
      • permanent
      • randstad polska
      For our client, one of the leading global manufacturers of domestic goods, we are looking for a Customer Service Representative with French & Dutch, who will join the new SSC in Warsaw. If this offer sounds appealing to you, do not hesitate and apply Today!what we offercontract of employmentcompetitive salary and an attractive benefits package(including private medical care, holiday funds, discount for corporate products and services, subsidized language courses and professional trainings among many others)an opportunity to work on challenging projects in a multinational environmentonboarding trainings abroad (in line with current guidelines)your taskseffective management of current ordersmanagement of clients and sales force relationshipsadministration of client statementstaking care of promotional agreements with clientsconstant remote contact with foreign clients and colleagues.what we expectfluency in French and Dutch is a must havegood command of English languageknowledge of accounting principlesproficiency in MS Office programs (Word and Excel primarily)previous experience in customer service is nice to havegood communication skills Agencja zatrudnienia nr wpisu 47
      For our client, one of the leading global manufacturers of domestic goods, we are looking for a Customer Service Representative with French & Dutch, who will join the new SSC in Warsaw. If this offer sounds appealing to you, do not hesitate and apply Today!what we offercontract of employmentcompetitive salary and an attractive benefits package(including private medical care, holiday funds, discount for corporate products and services, subsidized language courses and professional trainings among many others)an opportunity to work on challenging projects in a multinational environmentonboarding trainings abroad (in line with current guidelines)your taskseffective management of current ordersmanagement of clients and sales force relationshipsadministration of client statementstaking care of promotional agreements with clientsconstant remote contact with foreign clients and colleagues.what we expectfluency in French and Dutch is a must havegood command of English languageknowledge of accounting principlesproficiency in MS Office programs (Word and Excel primarily)previous experience in customer service is nice to havegood communication skills Agencja zatrudnienia nr wpisu 47
      • lublin, lubelskie
      • permanent
      • randstad polska
      We have a fantastic opportunity for a Customer Success Manager to join us at an exciting time as we continue to expand our business as a specialist provider of Trial Master File document management solutions to the global clinical research industry.  what we offeremployment contractregular performance reviews to help you to achieve your career development goals semi-remote workflexible working arrangements - start at 8-9 am (you decide :))good atmosphere at work with highly motivated and integrated teamgreat benefits (MyBenefit, private healthcare, English language training, life assurance)employment in an international companyyour tasksaccountable for ensuring we deliver on our contractual promises, servicing the client effectively whilst meeting our performance targets (scope, time, cost and quality)accountable for execution of project schedule working with internal project team on milestones which enable successful delivery to the above performance targetsaccountable for ensuring client remains satisfied throughout relationship as projects are successfully delivered with responsibility shared across the functional teamsaccountable for accurate Project Health updates which are used to manage Senior Leaderships expectationsaccountable for monitoring clients communications through structured interactions including risks and issues, taking ownership of minimizing risk and closing out issues promptly and satisfactoryaccountable for co-ordination internal project team communications including management of risks and issues whilst ensuring minimal impact to clientaccountable for client governance process ensuring stakeholders needs are understood and met through Business as Usual and/or Strategic Effectiveness Meetingsresponsible for ongoing collection and analysis of data and feedback and turning this into strategies for continuous process improvementcoaching and mentoring newer members to the Customer Success Team as competencies allowwhat we expectTo succeed in this role, you will be customer centric, seeking to understand and advocate for the customers' needs.proven track record of working in a customer facing role (ideally in clinical trials/pharma industry)experience working with cross-functional teams (customer and internally)ability to manage influence through persuasion, negotiation, and consensus buildingflexible approach, able to operate effectively with uncertainty and changehave, or be willing to become proficient product to confidently troubleshoot and support customersbeing flexible working across time zonesrelevant industry experience will be consideredSuitable candidates can work from our office in Lublin or remotely for this position, but you must live within a commutable distance from our office.Agencja zatrudnienia nr wpisu 47
      We have a fantastic opportunity for a Customer Success Manager to join us at an exciting time as we continue to expand our business as a specialist provider of Trial Master File document management solutions to the global clinical research industry.  what we offeremployment contractregular performance reviews to help you to achieve your career development goals semi-remote workflexible working arrangements - start at 8-9 am (you decide :))good atmosphere at work with highly motivated and integrated teamgreat benefits (MyBenefit, private healthcare, English language training, life assurance)employment in an international companyyour tasksaccountable for ensuring we deliver on our contractual promises, servicing the client effectively whilst meeting our performance targets (scope, time, cost and quality)accountable for execution of project schedule working with internal project team on milestones which enable successful delivery to the above performance targetsaccountable for ensuring client remains satisfied throughout relationship as projects are successfully delivered with responsibility shared across the functional teamsaccountable for accurate Project Health updates which are used to manage Senior Leaderships expectationsaccountable for monitoring clients communications through structured interactions including risks and issues, taking ownership of minimizing risk and closing out issues promptly and satisfactoryaccountable for co-ordination internal project team communications including management of risks and issues whilst ensuring minimal impact to clientaccountable for client governance process ensuring stakeholders needs are understood and met through Business as Usual and/or Strategic Effectiveness Meetingsresponsible for ongoing collection and analysis of data and feedback and turning this into strategies for continuous process improvementcoaching and mentoring newer members to the Customer Success Team as competencies allowwhat we expectTo succeed in this role, you will be customer centric, seeking to understand and advocate for the customers' needs.proven track record of working in a customer facing role (ideally in clinical trials/pharma industry)experience working with cross-functional teams (customer and internally)ability to manage influence through persuasion, negotiation, and consensus buildingflexible approach, able to operate effectively with uncertainty and changehave, or be willing to become proficient product to confidently troubleshoot and support customersbeing flexible working across time zonesrelevant industry experience will be consideredSuitable candidates can work from our office in Lublin or remotely for this position, but you must live within a commutable distance from our office.Agencja zatrudnienia nr wpisu 47
      • wrocław, dolnośląskie
      • permanent
      • randstad polska
      For our Client, a global leader in the manufacturing industry, we are currently looking for a Customer Data Management Specialist with German.what we offerprivate medical carelife insurancemultisport cardopportunity to work remotely in the current pandemic perioda unique organizational culture focused on cooperation and problem solvingprofessional training and start-up packageyour taskshandling monitoring of requests and queriestaking care of customer data management casesSAP software operations (creating new accounts for clients, updating existing accounts)other duties related to the CDM areawhat we expecthigher education degreefluency in English (spoken and written)knowledge of German (at least B2 level)min. 1 year of work experience (preferable: finance, customer service, MDM, CRM, reporting, pricing )Agencja zatrudnienia nr wpisu 47
      For our Client, a global leader in the manufacturing industry, we are currently looking for a Customer Data Management Specialist with German.what we offerprivate medical carelife insurancemultisport cardopportunity to work remotely in the current pandemic perioda unique organizational culture focused on cooperation and problem solvingprofessional training and start-up packageyour taskshandling monitoring of requests and queriestaking care of customer data management casesSAP software operations (creating new accounts for clients, updating existing accounts)other duties related to the CDM areawhat we expecthigher education degreefluency in English (spoken and written)knowledge of German (at least B2 level)min. 1 year of work experience (preferable: finance, customer service, MDM, CRM, reporting, pricing )Agencja zatrudnienia nr wpisu 47
      • poznań, wielkopolskie
      • permanent
      • PLN0 - PLN5,000 per month
      • randstad polska
      Do you speak French and English? Apply and become a customer service specialist for a major global leader of designer fashion and lifestyle accessories!what we offer100% remote workattractive salary (5000 pln gross per month)system of flexible benefits (including, e.g. medical package, MultiSport card, cinema tickets, online shops, local partners)multi-lingual working environmentyour tasksproviding a premium brand experience and service to eCommerce customersassisting customers with purchasing products, order enquiries and after sales enquiries via phone, chat and e-mailparticipating in product promotion campaignscommunicating key consumer feedback to Team Leaders within the Customer Experience Teamwhat we expectadvanced French/Italian + English skills (B2 level or above)high school diploma or equivalentcustomer service experience (retail, shared services background preferred)good knowledge of the Microsoft Office tools (Outlook, etc.), Social Media and the InternetSAP/ERP knowledge would be an advantage, but not essentialAgencja zatrudnienia nr wpisu 47
      Do you speak French and English? Apply and become a customer service specialist for a major global leader of designer fashion and lifestyle accessories!what we offer100% remote workattractive salary (5000 pln gross per month)system of flexible benefits (including, e.g. medical package, MultiSport card, cinema tickets, online shops, local partners)multi-lingual working environmentyour tasksproviding a premium brand experience and service to eCommerce customersassisting customers with purchasing products, order enquiries and after sales enquiries via phone, chat and e-mailparticipating in product promotion campaignscommunicating key consumer feedback to Team Leaders within the Customer Experience Teamwhat we expectadvanced French/Italian + English skills (B2 level or above)high school diploma or equivalentcustomer service experience (retail, shared services background preferred)good knowledge of the Microsoft Office tools (Outlook, etc.), Social Media and the InternetSAP/ERP knowledge would be an advantage, but not essentialAgencja zatrudnienia nr wpisu 47
      • szczecin, zachodniopomorskie
      • permanent
      • randstad polska
      Are you looking for an interesting job? Do you speak German and want to develop yourself in a big company? Let us know you. Just apply!what we offerattractive salarysport card  private medical care life insurance relocation package your taskscooperation with the most famous brands from the retail, fuel and banking identifying situations and resolving reports registration of information in service applications coordination of customer service visits developing a product knowledge base taking care of the highest level of servicewhat we expecthigh school educationexperience in customer service is welcomefocus on customer needs, analysis and problem solvingknowledge of German at the B2 / C1 levelgood computer skills  Agencja zatrudnienia nr wpisu 47
      Are you looking for an interesting job? Do you speak German and want to develop yourself in a big company? Let us know you. Just apply!what we offerattractive salarysport card  private medical care life insurance relocation package your taskscooperation with the most famous brands from the retail, fuel and banking identifying situations and resolving reports registration of information in service applications coordination of customer service visits developing a product knowledge base taking care of the highest level of servicewhat we expecthigh school educationexperience in customer service is welcomefocus on customer needs, analysis and problem solvingknowledge of German at the B2 / C1 levelgood computer skills  Agencja zatrudnienia nr wpisu 47
      • warszawa, mazowieckie
      • permanent
      • randstad polska
      For our client, one of the leading global manufacturers of domestic goods, we are looking for a Customer Service Representative with German, who will join the new SSC in Warsaw. If this offer sounds appealing to you, do not hesitate and apply Today!   what we offercontract of employmentcompetitive salary and an attractive benefits package(including private medical care, holiday funds, discount for corporate products and services, subsidized language courses and professional trainings among many others)an opportunity to work on challenging projects in a multinational environmentonboarding trainings abroad (in line with current guidelines)your taskseffective management of current ordersmanagement of clients and sales force relationships administration of client statementstaking care of promotional agreements with clientsconstant remote contact with foreign clients and colleagueswhat we expectfluency in German is a must havegood command of English languageknowledge of accounting principlesproficiency in MS Office programs (Word and Excel primarily)previous experience in customer service is nice to havegood communication skillsAgencja zatrudnienia nr wpisu 47
      For our client, one of the leading global manufacturers of domestic goods, we are looking for a Customer Service Representative with German, who will join the new SSC in Warsaw. If this offer sounds appealing to you, do not hesitate and apply Today!   what we offercontract of employmentcompetitive salary and an attractive benefits package(including private medical care, holiday funds, discount for corporate products and services, subsidized language courses and professional trainings among many others)an opportunity to work on challenging projects in a multinational environmentonboarding trainings abroad (in line with current guidelines)your taskseffective management of current ordersmanagement of clients and sales force relationships administration of client statementstaking care of promotional agreements with clientsconstant remote contact with foreign clients and colleagueswhat we expectfluency in German is a must havegood command of English languageknowledge of accounting principlesproficiency in MS Office programs (Word and Excel primarily)previous experience in customer service is nice to havegood communication skillsAgencja zatrudnienia nr wpisu 47
      • warszawa, mazowieckie
      • permanent
      • randstad polska
      For our client that manufactures dairy and plant-based food products, water and beverages, and specialty foods, we are looking for a System Analyst Order to Invoice.If you have experience working with SAP SD and EDI - don't wait! Apply :) what we offerprivate medical carehospital fundcomfortable office and access to comfortable relaxation areas life and accident insuranceforeign language learningyour taskssupport order to invoice processes of all  business units (Dairy, Waters, Early Live Nutrition, Advanced Medical Nutrition) within DACHbe the Level 1 contact for all our Operational Information Systems (mainly SAP SD, IDOC/EDIFACT) within IT DACH Teammanage the first level support of all reported issues and analyze and describe business process needs for smaller system changescreate documentation and trainings for key userswhat we expectat least 2 years of relevant experience in IT, Customer Service or Business Consultancycompetent practical knowledge within the SAP-Modules: SDknowledge about EDI message structures and contentsability to work independently based on provided documentation, functional designs and access to internal knowledge baseservice-oriented, agile personality with strong communication and team player skillsfluent in English (written and spoken), German language is an advantageAgencja zatrudnienia nr wpisu 47
      For our client that manufactures dairy and plant-based food products, water and beverages, and specialty foods, we are looking for a System Analyst Order to Invoice.If you have experience working with SAP SD and EDI - don't wait! Apply :) what we offerprivate medical carehospital fundcomfortable office and access to comfortable relaxation areas life and accident insuranceforeign language learningyour taskssupport order to invoice processes of all  business units (Dairy, Waters, Early Live Nutrition, Advanced Medical Nutrition) within DACHbe the Level 1 contact for all our Operational Information Systems (mainly SAP SD, IDOC/EDIFACT) within IT DACH Teammanage the first level support of all reported issues and analyze and describe business process needs for smaller system changescreate documentation and trainings for key userswhat we expectat least 2 years of relevant experience in IT, Customer Service or Business Consultancycompetent practical knowledge within the SAP-Modules: SDknowledge about EDI message structures and contentsability to work independently based on provided documentation, functional designs and access to internal knowledge baseservice-oriented, agile personality with strong communication and team player skillsfluent in English (written and spoken), German language is an advantageAgencja zatrudnienia nr wpisu 47
      • wrocław, dolnośląskie
      • permanent
      • randstad polska
      For our Client, a global leader in the manufacturing industry, we are currently looking for a Customer Operations Specialist with German.what we offerprivate medical carelife insurancemultisport cardopportunity to work remotely in the current pandemic perioda unique organizational culture focused on cooperation and problem solvingprofessional training and start-up packageyour taskshandling operations on customer transactionsmanaging order flow (order entry, verification of shipments, solving problems related to order flow)building and maintaining relationships with all stakeholdersproviding customer support via SalesForce/SAP softwareinforming customers of problems with order enteringbeing responsible for OTC missed OTIF, investigations, and corrective actionsother duties related to orders controlwhat we expecthigher education degreeknowledge of German (at least B1/B2 level)fluency in Englishat least 1 year of work experience (preferable: Customer Service, Complaints Handling, Supply Chain, Manufacturing)knowledge of the SAP management processAgencja zatrudnienia nr wpisu 47
      For our Client, a global leader in the manufacturing industry, we are currently looking for a Customer Operations Specialist with German.what we offerprivate medical carelife insurancemultisport cardopportunity to work remotely in the current pandemic perioda unique organizational culture focused on cooperation and problem solvingprofessional training and start-up packageyour taskshandling operations on customer transactionsmanaging order flow (order entry, verification of shipments, solving problems related to order flow)building and maintaining relationships with all stakeholdersproviding customer support via SalesForce/SAP softwareinforming customers of problems with order enteringbeing responsible for OTC missed OTIF, investigations, and corrective actionsother duties related to orders controlwhat we expecthigher education degreeknowledge of German (at least B1/B2 level)fluency in Englishat least 1 year of work experience (preferable: Customer Service, Complaints Handling, Supply Chain, Manufacturing)knowledge of the SAP management processAgencja zatrudnienia nr wpisu 47
      • gdańsk, pomorskie
      • permanent
      • randstad polska
      The Parts Purchaser does the operational purchasing of spare parts and manages any deviations in lead times, quality and billing of the supplied parts. The role also includes a high amount of communication as the daily bridge between suppliers and the rest of the organization. what we offerTaking part in creating new customer experience support centre with long term perspectives Being a part of knowledge sharing process internationallyA challenging position in a global organisation with a variety of interesting tasks in growing business and a changing environment Supportive workplace and development possibilities while taking part in internal corporate projects Multiple occasions to implement your ideas for improvementsWide range of benefitsyour tasksDelivering high supply accuracy on stocked spare parts and urgency on orders containing parts with backorders.Maintain high availability of information on the process of purchase ordersDeviations handling on purchase and billing processSpare parts procurement according to planning parametersProactively identify risk of deviations in supply and act to avoid theseManaging international supplier base, in collaboration with sourcing, to ensure supplier performance according to requirements.Collaborate with part planners to ensure parts availability by working with suppliers to improve lead times when requiredKeep customer service informed on expected delivery dates on parts with backordersReviewing supplier invoicesSupplier claims handling Support in purchasing master data managementContinuously develop purchase processwhat we expectAcademic education in Supply Chain, Logistics, Engineering or corresponding knowledge acquired through work experienceStructured and well organizedGood communication skillsHigh sense of urgency and customer centric mind-setFluent in EnglishAgencja zatrudnienia nr wpisu 47
      The Parts Purchaser does the operational purchasing of spare parts and manages any deviations in lead times, quality and billing of the supplied parts. The role also includes a high amount of communication as the daily bridge between suppliers and the rest of the organization. what we offerTaking part in creating new customer experience support centre with long term perspectives Being a part of knowledge sharing process internationallyA challenging position in a global organisation with a variety of interesting tasks in growing business and a changing environment Supportive workplace and development possibilities while taking part in internal corporate projects Multiple occasions to implement your ideas for improvementsWide range of benefitsyour tasksDelivering high supply accuracy on stocked spare parts and urgency on orders containing parts with backorders.Maintain high availability of information on the process of purchase ordersDeviations handling on purchase and billing processSpare parts procurement according to planning parametersProactively identify risk of deviations in supply and act to avoid theseManaging international supplier base, in collaboration with sourcing, to ensure supplier performance according to requirements.Collaborate with part planners to ensure parts availability by working with suppliers to improve lead times when requiredKeep customer service informed on expected delivery dates on parts with backordersReviewing supplier invoicesSupplier claims handling Support in purchasing master data managementContinuously develop purchase processwhat we expectAcademic education in Supply Chain, Logistics, Engineering or corresponding knowledge acquired through work experienceStructured and well organizedGood communication skillsHigh sense of urgency and customer centric mind-setFluent in EnglishAgencja zatrudnienia nr wpisu 47
      • warszawa, mazowieckie
      • permanent
      • randstad polska
      Develop professionally at a well-known Japanese global company that has been developing in Poland for 14 years. You will be involved in the process migrations, as well as many other interesting challenges. Check the scope of duties, apply and let us get to know you!what we offerannual bonusprivate medical care group insurance multisport card a pension plane-learning platformparticipation in developing the Global Business Centre modern office in the centre of Warsaw home office (currently, then hybrid model)your tasksCredit and Risk ManagementCash CollectionJSOX controls and complianceMonth End Activitiescustomer risk assessment close cooperation with Accounts Receivable Team to insure timely and accurate cash application credit analysis - coordinate credit limit request submission and provide recommendations to minimize commercial risk regular and effective cash collection on past due accounts (incl. Intercompany) manage release of blocked sales orders in line with Local and Global Credit Policy work closely with Sales Department and Customer Service to ensure timely and accurate discrepancy resolutions various reporting identify and implement opportunities to improve efficiency and standardization of processessupport management team in ad hoc queries/information requests assist in fulfilling the requirements of internal & external audits ensure compliance with all company accounting policies & internal controlmaintain a high level of service with all business partnerswhat we expectmin. 2 years in similar position as Cash and Collection Specialist in SSC/BPO environmentfluency in Englishadditional language will be an asset knowledge of SAP is a plusexcellent communication skills and self-motivationAgencja zatrudnienia nr wpisu 47
      Develop professionally at a well-known Japanese global company that has been developing in Poland for 14 years. You will be involved in the process migrations, as well as many other interesting challenges. Check the scope of duties, apply and let us get to know you!what we offerannual bonusprivate medical care group insurance multisport card a pension plane-learning platformparticipation in developing the Global Business Centre modern office in the centre of Warsaw home office (currently, then hybrid model)your tasksCredit and Risk ManagementCash CollectionJSOX controls and complianceMonth End Activitiescustomer risk assessment close cooperation with Accounts Receivable Team to insure timely and accurate cash application credit analysis - coordinate credit limit request submission and provide recommendations to minimize commercial risk regular and effective cash collection on past due accounts (incl. Intercompany) manage release of blocked sales orders in line with Local and Global Credit Policy work closely with Sales Department and Customer Service to ensure timely and accurate discrepancy resolutions various reporting identify and implement opportunities to improve efficiency and standardization of processessupport management team in ad hoc queries/information requests assist in fulfilling the requirements of internal & external audits ensure compliance with all company accounting policies & internal controlmaintain a high level of service with all business partnerswhat we expectmin. 2 years in similar position as Cash and Collection Specialist in SSC/BPO environmentfluency in Englishadditional language will be an asset knowledge of SAP is a plusexcellent communication skills and self-motivationAgencja zatrudnienia nr wpisu 47
      • kraków, małopolskie
      • permanent
      • randstad polska
      A newly formed international team dedicated to customer service all around the world is looking for an Ivalua Functional Consultant. Are you ready for new development opportunities?what we offerpossibility to work in office of 100% remotelycompany carprivate Medical Caresports card - Multisportlife insuranceMyBenefit platformcar benefit - you can simply select a new car online, free of any initial costs, and use it for a fixed monthly subscription fee which includes all the costs of using the car apart from fuel and windshield washer fluidMyAudiobooks - you get unlimited access to over 2,000 titlesyour tasksunderstand and document (if required) Clients business processesdetermine Client needs and demands, and turn them into a logical and technical business model that can be achieved through Ivalualead and document the outcomes of the configuration workshops.configure Ivalua in alignment with documented business needs and contracted solution.advise the client on alternative solutions/functionalities that may better fit their business requirements.customize the business area in question and make sure the system reacts in line with client's intentionscoordinate the work/efforts with the technical counterparts, and perform data mapping activities of Ivalua vs. Client ERPensure Ivalua usability in line with Client requirements and best practices of the organizationdeliver the end- or super-user training and ensure a smooth transition of Ivalua to the clientreport on the progress of the work effort to the program/project managerparticipate in the project meeting, provide status updates and document the work accordinglywhat we expectbachelor or masters degree or equivalent postgraduate certification in IT, Procurement or Accounting would be desirableexpertise in identifying and documenting business requirementsexperience in Ivalua system configuration, including users, org structure, finance data, etc.experience in Ivalua workflow configuration to reflect the underlying business processesexperience with SAP, Oracle or other ERP systems will be an advantageknowledge and experience deploying eProcurement solutions.familiar with software development projects and product management methods such as Agile, Scrum, DevOps will be an advantageexperience with acceptance / functional testingfluent command of English both spoken and written;able to work flexibly and travelstrong communication skills to work with business counterparts globally excellent problem-solving skills Agencja zatrudnienia nr wpisu 47
      A newly formed international team dedicated to customer service all around the world is looking for an Ivalua Functional Consultant. Are you ready for new development opportunities?what we offerpossibility to work in office of 100% remotelycompany carprivate Medical Caresports card - Multisportlife insuranceMyBenefit platformcar benefit - you can simply select a new car online, free of any initial costs, and use it for a fixed monthly subscription fee which includes all the costs of using the car apart from fuel and windshield washer fluidMyAudiobooks - you get unlimited access to over 2,000 titlesyour tasksunderstand and document (if required) Clients business processesdetermine Client needs and demands, and turn them into a logical and technical business model that can be achieved through Ivalualead and document the outcomes of the configuration workshops.configure Ivalua in alignment with documented business needs and contracted solution.advise the client on alternative solutions/functionalities that may better fit their business requirements.customize the business area in question and make sure the system reacts in line with client's intentionscoordinate the work/efforts with the technical counterparts, and perform data mapping activities of Ivalua vs. Client ERPensure Ivalua usability in line with Client requirements and best practices of the organizationdeliver the end- or super-user training and ensure a smooth transition of Ivalua to the clientreport on the progress of the work effort to the program/project managerparticipate in the project meeting, provide status updates and document the work accordinglywhat we expectbachelor or masters degree or equivalent postgraduate certification in IT, Procurement or Accounting would be desirableexpertise in identifying and documenting business requirementsexperience in Ivalua system configuration, including users, org structure, finance data, etc.experience in Ivalua workflow configuration to reflect the underlying business processesexperience with SAP, Oracle or other ERP systems will be an advantageknowledge and experience deploying eProcurement solutions.familiar with software development projects and product management methods such as Agile, Scrum, DevOps will be an advantageexperience with acceptance / functional testingfluent command of English both spoken and written;able to work flexibly and travelstrong communication skills to work with business counterparts globally excellent problem-solving skills Agencja zatrudnienia nr wpisu 47
      • kraków, małopolskie
      • permanent
      • randstad polska
      The Buyer (Procurement Planner) is a role responsible for managing and processing orders in the system (SAP) to meet required inventory level based on agreed forecasts and requirements. Planner is an operational contact for suppliers, supervises the status of orders and performs follow-up actions with the suppliers and engaged parties to meet the required time and quantity of proceed orders. Person in that position is an SAP expert with solid procurement/supply chain knowledge and analytical skills. Moreover she/he has a few years of experience in self-managing relationships with suppliers.what we offerattractive salary and other financial benefits, remote work opportunity (hybrid system), access to internal and external trainings, attractive work in an international environment among specialists, private medical and dental care, comfortable working environment, subsidized meals in company canteens.your tasksSAP orders administration (order processing, modifications, delivery coordination, maintaining correct data in the system), manage relationships with suppliers at operational level to ensure very good service performance (capacity planning, production,prioritization, solving current issues) drive effective communication and cooperation with engaged in processes parties (warehouses, marketing, planning, AP etc), maintain proper level of inventory (to avoid out-of-stocks and overstocks), be part of continuous improvement activities, take an active role in cross-department alignments, optimization projects etc, conduct in-depth analysis to assure high leave of service and availability for customers seek savings or cost avoidance in managed process, coordinate product returns to vendors and phase out / phase in situations, providing training for new members of team/department.what we expectyou have several years of experience (+3 years) in supply planning, customer service, sales administration or similar, you are Excel and SAP expert especially in modules: MM, PP, SD, you will be working in an extended cross-functional network with different level of management; therefore you feel comfortable,leading discussions driving conclusions, and giving recommendations, you have Commercial, Business Administration, Supply Chain Management or relevant bachelors degree, you demonstrate high quality of work and engagement in assigned tasks, using your proactiveness, problem solving and analytical skills, you possess good organizational and time management skills and know how to meet deadlines.Agencja zatrudnienia nr wpisu 47
      The Buyer (Procurement Planner) is a role responsible for managing and processing orders in the system (SAP) to meet required inventory level based on agreed forecasts and requirements. Planner is an operational contact for suppliers, supervises the status of orders and performs follow-up actions with the suppliers and engaged parties to meet the required time and quantity of proceed orders. Person in that position is an SAP expert with solid procurement/supply chain knowledge and analytical skills. Moreover she/he has a few years of experience in self-managing relationships with suppliers.what we offerattractive salary and other financial benefits, remote work opportunity (hybrid system), access to internal and external trainings, attractive work in an international environment among specialists, private medical and dental care, comfortable working environment, subsidized meals in company canteens.your tasksSAP orders administration (order processing, modifications, delivery coordination, maintaining correct data in the system), manage relationships with suppliers at operational level to ensure very good service performance (capacity planning, production,prioritization, solving current issues) drive effective communication and cooperation with engaged in processes parties (warehouses, marketing, planning, AP etc), maintain proper level of inventory (to avoid out-of-stocks and overstocks), be part of continuous improvement activities, take an active role in cross-department alignments, optimization projects etc, conduct in-depth analysis to assure high leave of service and availability for customers seek savings or cost avoidance in managed process, coordinate product returns to vendors and phase out / phase in situations, providing training for new members of team/department.what we expectyou have several years of experience (+3 years) in supply planning, customer service, sales administration or similar, you are Excel and SAP expert especially in modules: MM, PP, SD, you will be working in an extended cross-functional network with different level of management; therefore you feel comfortable,leading discussions driving conclusions, and giving recommendations, you have Commercial, Business Administration, Supply Chain Management or relevant bachelors degree, you demonstrate high quality of work and engagement in assigned tasks, using your proactiveness, problem solving and analytical skills, you possess good organizational and time management skills and know how to meet deadlines.Agencja zatrudnienia nr wpisu 47
      • warszawa, mazowieckie
      • permanent
      • randstad polska
      We are looking for candidates for the position of End User Computing Support Engineer who will provide end-to-end support of the Customer EUC Environment using OEM and Vendor best practices and Customer requirements. Provide support & management for all current, existing legacy and future Microsoft, Apple and 3rd party applications and services in operation in the EUC Environment. Provide Third Line Support for complex problems, escalating where necessary with 3rd parties and internal/external resolver groups.what we offer8 hours shifts, 9:00 - 5:00Contract of employmentExtended Luxmed private medical packageBenefit Multisport card for the Employee (cost for the Employee about 35,08 zł - 93,54 PLN per month)Accident insuranceTraining packageyour tasksClient device managementRemote EUC third line SupportMicrosoft 365 SupportCore Software Image Build, Management and DistributionOS & Application Patching (Test & Release)Application Packaging & DistributionMobile Device ManagementSupported systems:ApplemacOSiOS (Tablets / Phones) JamfFireVaultOtherAirWatchAdobe Suite Google - Google WorkspaceTanium McAfeewhat we expectDemonstrable experience in an IT customer service role, ideally within a Contact Centre environment3 - 5 Years+ of experience in a similar role providing remote support servicesPossess a customer-first mentality to encourage collaboration and quick resolution of incidents Ability to provide Mac and Windows specialist support remotely and onsite Industry recognised certification preferable (Apple / Jamf) Good knowledge of ITIL Service Delivery Processes (preferably with formal certification) Strong verbal and written skills Ability to effectively present to an audience and convey required conceptsAgencja zatrudnienia nr wpisu 47
      We are looking for candidates for the position of End User Computing Support Engineer who will provide end-to-end support of the Customer EUC Environment using OEM and Vendor best practices and Customer requirements. Provide support & management for all current, existing legacy and future Microsoft, Apple and 3rd party applications and services in operation in the EUC Environment. Provide Third Line Support for complex problems, escalating where necessary with 3rd parties and internal/external resolver groups.what we offer8 hours shifts, 9:00 - 5:00Contract of employmentExtended Luxmed private medical packageBenefit Multisport card for the Employee (cost for the Employee about 35,08 zł - 93,54 PLN per month)Accident insuranceTraining packageyour tasksClient device managementRemote EUC third line SupportMicrosoft 365 SupportCore Software Image Build, Management and DistributionOS & Application Patching (Test & Release)Application Packaging & DistributionMobile Device ManagementSupported systems:ApplemacOSiOS (Tablets / Phones) JamfFireVaultOtherAirWatchAdobe Suite Google - Google WorkspaceTanium McAfeewhat we expectDemonstrable experience in an IT customer service role, ideally within a Contact Centre environment3 - 5 Years+ of experience in a similar role providing remote support servicesPossess a customer-first mentality to encourage collaboration and quick resolution of incidents Ability to provide Mac and Windows specialist support remotely and onsite Industry recognised certification preferable (Apple / Jamf) Good knowledge of ITIL Service Delivery Processes (preferably with formal certification) Strong verbal and written skills Ability to effectively present to an audience and convey required conceptsAgencja zatrudnienia nr wpisu 47
      • warszawa, mazowieckie
      • permanent
      • randstad polska
      Provide a single point of contact for IT Services Customers providing first line diagnosis, resolution and functional escalation of incidents and service requests on the Service Desk based in Warsaw.what we offerExtended Luxmed private medical care packageMultisport card for the EmployeeGroup Life InsuranceOpportunity to work in an international, multi-cultural environmentAmbitious role in a global companyCooperation with an experienced team and an excellent working environmentThe package of trainingsContract of employment, full time, 9:00-17:00 Mon-Friyour tasksProvide first line logging, diagnosis and resolution of incidents and service requests that enter the service desk via phone call, email or self-service portal to ensure a high level of customer service is deliveredProvide functional escalation to internal, customer and 3rd party supplier resolvergroups so that service level agreements can be met on a monthly basisProvide end to end incident and service request management to ensure customers are kept updated on the progress of their ticketsClassification and prioritisation of calls in-line with Incident and Service Request Management processes to allow for trending and reporting to drive management information to improve the service company offerWork in conjunction to company policies, procedures and standards so that behaviours and working practices are in line with the company wayMaintain understanding of applicable technologies in use by company IT Services customers to contribute to a high level of first time fix ratesProactively make suggestions to update knowledge articles so that the service desk can deliver a standardised and repeatable service to customersEngage in shift left activities with technical teams to allow more incidents to be resolved at first line cutting down disruption to users and enhancing customer satisfactionwhat we expectExcellent language skills- French and English are a mustExperience of working in a client facing IT environmentExperience of using a service management system such as Axios AssystAwareness of ITIL frameworkMust be capable of working unsupervised to agreed timescalesExcellent communication skills both verbal and writtenExcellent interpersonal skillsAbility to develop good relationships with customersAbility to organise and prioritise work in an effective mannerAbility to work under pressureMethodical and disciplined approach to workAbility to work well in a team.General knowledge of Third party support agreement(s)A basic understanding of Service level agreements or arrangement(s)Experience of providing remote support services across standard desktop / laptop/ thin client environmentsTechnical support skills in supporting Active Directory, Microsoft Office, Exchange, Lotus Notes, Citrix, Mobile Devices and Microsoft operation systemsExcellent troubleshooting skillsAgencja zatrudnienia nr wpisu 47
      Provide a single point of contact for IT Services Customers providing first line diagnosis, resolution and functional escalation of incidents and service requests on the Service Desk based in Warsaw.what we offerExtended Luxmed private medical care packageMultisport card for the EmployeeGroup Life InsuranceOpportunity to work in an international, multi-cultural environmentAmbitious role in a global companyCooperation with an experienced team and an excellent working environmentThe package of trainingsContract of employment, full time, 9:00-17:00 Mon-Friyour tasksProvide first line logging, diagnosis and resolution of incidents and service requests that enter the service desk via phone call, email or self-service portal to ensure a high level of customer service is deliveredProvide functional escalation to internal, customer and 3rd party supplier resolvergroups so that service level agreements can be met on a monthly basisProvide end to end incident and service request management to ensure customers are kept updated on the progress of their ticketsClassification and prioritisation of calls in-line with Incident and Service Request Management processes to allow for trending and reporting to drive management information to improve the service company offerWork in conjunction to company policies, procedures and standards so that behaviours and working practices are in line with the company wayMaintain understanding of applicable technologies in use by company IT Services customers to contribute to a high level of first time fix ratesProactively make suggestions to update knowledge articles so that the service desk can deliver a standardised and repeatable service to customersEngage in shift left activities with technical teams to allow more incidents to be resolved at first line cutting down disruption to users and enhancing customer satisfactionwhat we expectExcellent language skills- French and English are a mustExperience of working in a client facing IT environmentExperience of using a service management system such as Axios AssystAwareness of ITIL frameworkMust be capable of working unsupervised to agreed timescalesExcellent communication skills both verbal and writtenExcellent interpersonal skillsAbility to develop good relationships with customersAbility to organise and prioritise work in an effective mannerAbility to work under pressureMethodical and disciplined approach to workAbility to work well in a team.General knowledge of Third party support agreement(s)A basic understanding of Service level agreements or arrangement(s)Experience of providing remote support services across standard desktop / laptop/ thin client environmentsTechnical support skills in supporting Active Directory, Microsoft Office, Exchange, Lotus Notes, Citrix, Mobile Devices and Microsoft operation systemsExcellent troubleshooting skillsAgencja zatrudnienia nr wpisu 47
      • warszawa, mazowieckie
      • permanent
      • randstad polska
      Currently for one of our clients, a well-known IT brand, we are looking for the Executive Administrative Assistant to join the EMEA Team:what we offer·      A culture of growth and development with a training budget. ·      We work remotely.·      18 month contract of employment.·      Opportunity to work in an international, multi-cultural environment.·      Ambitious role in a global company.·      Flexible working conditions.your tasks·      Managing and maintaining complex calendars to ensure accurate scheduling and organization.·      Scheduling and coordinating internal and external appointments.·      Drafting PPT slides, meeting notes and documents for the SPL.·      Working closely with SPL on aligning Monthly Delivery Review processes and ensuring accurate execution.·      Collecting and analyzing data/information, preparing and updating reports/files.·      Maintaining and updating the Teams organizational chart and contacts (SGs, DLs, aliases).·      Reviewing Expense Reports on behalf of the SPL in a compliant and timely manner.·      Tracking hardware refresh and updating assets list.·      Raising and following up on Purchase Orders.·      Managing and updating digital archive, Teams site, SharePoint, OneNote.·      Facilitating new hire onboarding.·      Booking travel and/or making changes on booked travel on behalf of the SPL.·      Ensuring compliance with administrative operation policies and procedures.·      Working closely with other Admins, internally and externally.·      Maintaining effective communication with all relevant stakeholders.·      Maintaining high integrity, confidentiality and excellent customer service skills.·      Other daily admin tasks as needed.·      Fluent in English what we expect·      Impeccable witten and oral English (C1)·      Excellent interpersonal and communication skills·      Can-do attitude·      High level of attention to detail and accuracy·      Working knowledge of MS Office·      Ability to build good relationships, both internally and externally and has the abilty to interact with internal and external contacts at a senior level·      Must be orgaized and methodical, with the ability to prioritize workload and duties·      Highly enthusiastic, adaptable and flexible·      Ability to work under pressure and to tight deadlinesAgencja zatrudnienia nr wpisu 47
      Currently for one of our clients, a well-known IT brand, we are looking for the Executive Administrative Assistant to join the EMEA Team:what we offer·      A culture of growth and development with a training budget. ·      We work remotely.·      18 month contract of employment.·      Opportunity to work in an international, multi-cultural environment.·      Ambitious role in a global company.·      Flexible working conditions.your tasks·      Managing and maintaining complex calendars to ensure accurate scheduling and organization.·      Scheduling and coordinating internal and external appointments.·      Drafting PPT slides, meeting notes and documents for the SPL.·      Working closely with SPL on aligning Monthly Delivery Review processes and ensuring accurate execution.·      Collecting and analyzing data/information, preparing and updating reports/files.·      Maintaining and updating the Teams organizational chart and contacts (SGs, DLs, aliases).·      Reviewing Expense Reports on behalf of the SPL in a compliant and timely manner.·      Tracking hardware refresh and updating assets list.·      Raising and following up on Purchase Orders.·      Managing and updating digital archive, Teams site, SharePoint, OneNote.·      Facilitating new hire onboarding.·      Booking travel and/or making changes on booked travel on behalf of the SPL.·      Ensuring compliance with administrative operation policies and procedures.·      Working closely with other Admins, internally and externally.·      Maintaining effective communication with all relevant stakeholders.·      Maintaining high integrity, confidentiality and excellent customer service skills.·      Other daily admin tasks as needed.·      Fluent in English what we expect·      Impeccable witten and oral English (C1)·      Excellent interpersonal and communication skills·      Can-do attitude·      High level of attention to detail and accuracy·      Working knowledge of MS Office·      Ability to build good relationships, both internally and externally and has the abilty to interact with internal and external contacts at a senior level·      Must be orgaized and methodical, with the ability to prioritize workload and duties·      Highly enthusiastic, adaptable and flexible·      Ability to work under pressure and to tight deadlinesAgencja zatrudnienia nr wpisu 47
      • warszawa, mazowieckie
      • permanent
      • randstad polska
      The HRSS TAO Recruiting Coordinator is delivering the service to the CSCs partners and coordinates the daily activities within the Talent Acquisition Operations Team; this in the context of a multi-country EMEA HR internal standard operating model.HR Shared Services strives to deliver world-class HR operations, technology, and services to the Human Resources Division and our bank employees worldwide. With a staff of over 1,200 employees across all regions, HRSS manages, processes, and provides tools to address HR and employee needs in an effective, efficient and low-risk manner while focusing on a positive customer experience.The HRSS Talent Acquisition Operations Team is responsible for optimizing the sustainable and cost effective availability and mobilization of appropriate people skills required to deliver the CSCs committed scope of services and at the expected level of quality. The Team is the delivery engine providing the services to the CSCs partners and customers and is providing its services in strict accordance to the processes and procedures.what we offerB2B contract or Contract of mandateOpportunity for professional development with access to an unlimited number of various trainings.Excellent global career growth opportunities.Possibility to hybrid work.Supportive and friendly teammates and managers.International and multicultural work environment with the opportunity to use English every day.your tasksBased on an individually and gradually developed portfolio of skills and track of records, provide HR deliverables support related to Onboarding activities; this accurately, on time and with the highest level of customer experience focus; Based on an individually and gradually developed portfolio of skills and track of records, execute delivery tasks (creating documents, chasing dependencies, controlling inputs and outputs, entering data into systems, answering enquiries); Based on individually developed language skills and track of records, cover EMEA countries part of the increasing scope of the CSC. Maintaining all employee data on appropriate systems and inclusive of document imaging where required Understands and supports the objectives of the team Handle complex cases independently and provides support to other team members Manages daily case distribution and prioritization; Plays an integral role in process improvement, desktop procedures update and Bright Idea submission and coordination; Proactively supports organizational projects and maintains good relationship with other teams; Take ownership for self-development and coaching colleagues via training planning and implementation; Support the SME as a backup person during annual leaves via representing on relevant meetings/forums/calls; Act as a go-to contact person to peers and other teams within the HRSS organization; Completes all tasks in connection with the organizations activity but not detailed in the current job description, charged by the direct manager, supervisor, or the functional head.what we expect BA / MA level preferred; Language certifications. (English is a must; German, Spanish, French or Russian is an advantage) Excellent written and oral communication skills; Strong analytical and details skills; Excellent language skills; Strong customer service orientation Commitment to process improvement and best practices implementation; Ability to work in an environment where compliance with processes and procedures is of priority; Highly motivated, organized and methodical; Ability to maintain confidentiality and appropriately handle sensitive information with tact and discretion; HR Projects experience will be your great asset; Experience with MS Office: Outlook, Word, Excel, Power Point;Agencja zatrudnienia nr wpisu 47
      The HRSS TAO Recruiting Coordinator is delivering the service to the CSCs partners and coordinates the daily activities within the Talent Acquisition Operations Team; this in the context of a multi-country EMEA HR internal standard operating model.HR Shared Services strives to deliver world-class HR operations, technology, and services to the Human Resources Division and our bank employees worldwide. With a staff of over 1,200 employees across all regions, HRSS manages, processes, and provides tools to address HR and employee needs in an effective, efficient and low-risk manner while focusing on a positive customer experience.The HRSS Talent Acquisition Operations Team is responsible for optimizing the sustainable and cost effective availability and mobilization of appropriate people skills required to deliver the CSCs committed scope of services and at the expected level of quality. The Team is the delivery engine providing the services to the CSCs partners and customers and is providing its services in strict accordance to the processes and procedures.what we offerB2B contract or Contract of mandateOpportunity for professional development with access to an unlimited number of various trainings.Excellent global career growth opportunities.Possibility to hybrid work.Supportive and friendly teammates and managers.International and multicultural work environment with the opportunity to use English every day.your tasksBased on an individually and gradually developed portfolio of skills and track of records, provide HR deliverables support related to Onboarding activities; this accurately, on time and with the highest level of customer experience focus; Based on an individually and gradually developed portfolio of skills and track of records, execute delivery tasks (creating documents, chasing dependencies, controlling inputs and outputs, entering data into systems, answering enquiries); Based on individually developed language skills and track of records, cover EMEA countries part of the increasing scope of the CSC. Maintaining all employee data on appropriate systems and inclusive of document imaging where required Understands and supports the objectives of the team Handle complex cases independently and provides support to other team members Manages daily case distribution and prioritization; Plays an integral role in process improvement, desktop procedures update and Bright Idea submission and coordination; Proactively supports organizational projects and maintains good relationship with other teams; Take ownership for self-development and coaching colleagues via training planning and implementation; Support the SME as a backup person during annual leaves via representing on relevant meetings/forums/calls; Act as a go-to contact person to peers and other teams within the HRSS organization; Completes all tasks in connection with the organizations activity but not detailed in the current job description, charged by the direct manager, supervisor, or the functional head.what we expect BA / MA level preferred; Language certifications. (English is a must; German, Spanish, French or Russian is an advantage) Excellent written and oral communication skills; Strong analytical and details skills; Excellent language skills; Strong customer service orientation Commitment to process improvement and best practices implementation; Ability to work in an environment where compliance with processes and procedures is of priority; Highly motivated, organized and methodical; Ability to maintain confidentiality and appropriately handle sensitive information with tact and discretion; HR Projects experience will be your great asset; Experience with MS Office: Outlook, Word, Excel, Power Point;Agencja zatrudnienia nr wpisu 47
      • warszawa, mazowieckie
      • permanent
      • randstad polska
      We are currently looking for two Service Desk Specialists to join our Warsaw-based UK&ME Service Desk team and support our internal customers in their daily duties, allowing them to use required IT software and hardware seamlessly. As a Service Desk Specialist, you demonstrate engagement in fixing or advising on technical topics to the end-user in a clear and simple non-IT way. You will be a part of the Service Desk Team and work together to achieve common goals as well as personal goals set by the Team Leader. what we offerWe are always looking to invest in the highest-quality talent, recognising that our success is built on the diverse and unique strengths of each of the members of our Firm. Our team of business services staff play a significant role in the success and we recruit staff into a wide variety of areas. Here, we look for focused, flexible individuals from a variety of backgrounds who are team players. Previous experience within the legal sector is not essential. We want to give everyone the opportunity to develop his or her potential fully and, therefore, provide support, training and encouragement to members of staff at all levels.your tasksProvide first line technical support, answering user queries relating to hardware and software problems, via phone or emailAnalyze user problems or enquiriesFollow through to resolution within agreed SLAs (Service Level Agreements)Provide excellent customer service, ensure users are able to continue to workGive customers confidence that their issue is understood and being dealt with promptly, keeping them informed of progress, driving issues through to resolution, offering workarounds where applicableLog all IT incidents and Service Requests on the ticketing system, where appropriate, escalate any issue to third line support in a timely mannerAdhere to local and regional IT operational standardsAdhere to duties as assigned to fully meet the requirements of the positionBe able to work on given shift between 8:00-24:00 (working from home or office)what we expectTechnical SkillsGeneral understanding of IT principles (Hardware, Software, Networking, Security, Virtualization, mobile devices)Knowledge of Windows 10 (troubleshooting), Active Directory, Outlook/Exchange, VPN, Citrix, VM solutions and remote support tools (at least few of them)Experience of working with applications used by legal firms (time capture, document comparison, legal information systems)Personal Skills & AttributesKnowledge of spoken/written English (desired C1/C2 level)High level of empathy, professionalism and diplomacySkills to work as part of the team with and "can-do" attitudeGood organizational and prioritizing skillsWillingness to learn new technologies and have a motivation to grow in the IT industryPast experience in corporate IT department Help Desk, Service Desk or Desktop Support.Agencja zatrudnienia nr wpisu 47
      We are currently looking for two Service Desk Specialists to join our Warsaw-based UK&ME Service Desk team and support our internal customers in their daily duties, allowing them to use required IT software and hardware seamlessly. As a Service Desk Specialist, you demonstrate engagement in fixing or advising on technical topics to the end-user in a clear and simple non-IT way. You will be a part of the Service Desk Team and work together to achieve common goals as well as personal goals set by the Team Leader. what we offerWe are always looking to invest in the highest-quality talent, recognising that our success is built on the diverse and unique strengths of each of the members of our Firm. Our team of business services staff play a significant role in the success and we recruit staff into a wide variety of areas. Here, we look for focused, flexible individuals from a variety of backgrounds who are team players. Previous experience within the legal sector is not essential. We want to give everyone the opportunity to develop his or her potential fully and, therefore, provide support, training and encouragement to members of staff at all levels.your tasksProvide first line technical support, answering user queries relating to hardware and software problems, via phone or emailAnalyze user problems or enquiriesFollow through to resolution within agreed SLAs (Service Level Agreements)Provide excellent customer service, ensure users are able to continue to workGive customers confidence that their issue is understood and being dealt with promptly, keeping them informed of progress, driving issues through to resolution, offering workarounds where applicableLog all IT incidents and Service Requests on the ticketing system, where appropriate, escalate any issue to third line support in a timely mannerAdhere to local and regional IT operational standardsAdhere to duties as assigned to fully meet the requirements of the positionBe able to work on given shift between 8:00-24:00 (working from home or office)what we expectTechnical SkillsGeneral understanding of IT principles (Hardware, Software, Networking, Security, Virtualization, mobile devices)Knowledge of Windows 10 (troubleshooting), Active Directory, Outlook/Exchange, VPN, Citrix, VM solutions and remote support tools (at least few of them)Experience of working with applications used by legal firms (time capture, document comparison, legal information systems)Personal Skills & AttributesKnowledge of spoken/written English (desired C1/C2 level)High level of empathy, professionalism and diplomacySkills to work as part of the team with and "can-do" attitudeGood organizational and prioritizing skillsWillingness to learn new technologies and have a motivation to grow in the IT industryPast experience in corporate IT department Help Desk, Service Desk or Desktop Support.Agencja zatrudnienia nr wpisu 47
      • gdańsk, pomorskie
      • permanent
      • randstad polska
      We are hiring for one of the Cargotec Group businesses - Hiab that decided to create a brand new Customer Experience Support Centre in Gdańsk.  As pioneers and a global leader, Hiab is ambitious to write forward their success story, inspiring and shaping industry. As the world in which they operate with class-leading products, intelligent services and innovative digital solutions is constantly changing. If you are able to deliver professional customer service, thrive to improve yourself and the company, then youre at the right place. We are hiring a new engineering team where one of the key roles is Spare Parts Technical Support Engineer (6 roles), who searches solutions for spare parts enquiries. Delivers the best customer support by advising our service network with the right spare parts or retrofit kits to buy.  So, if you are willing to take on a new challenge and learn, lets talk! We will happily provide you with more details about the offer.  what we offerTaking part in creating new customer experience support centre with long term perspectives Being a part of knowledge sharing process internationallyA challenging position in a global organisation with a variety of interesting tasks in growing business and a changing environment Supportive workplace and development possibilities while taking part in internal corporate projects Multiple occasions to implement your ideas for improvementsWide range of benefits (Medicover Healthcare package, Multisport card or AXA Life Insurance)your tasksSupport our service network in identifying the right spare parts to drive customer satisfactionSupport our service network in case of retrofit kits enquiries Collaborate during New Product Development by proposing recommended stock listsPerform customer request handling via JIRA, use of E-Commerce platform, SAP ERP system, Windchill, Product Data Management Link and C-ServiceSpeed up responsiveness and secure functionality of Hiab products and parts flowCollaborate in aligning our part assortment with the parts catalogues teams (C-Service)Collaborate with the Product Lifecycle Management team for maintenance and repair kits creationBased of case statistics proposes process improvements to drive down the number of ticketsSupport the service team for service & circular letters from Product Supportwhat we expectAt least 3 years of relevant experience in a technical/commercial role in a service or production environmentRelevant and completed education in Electrical, Hydraulic or Mechanical EngineeringExperience with Product Data Management and ERP systemsKnowledge of English on advanced levelVery good analytical skillsCustomer focused approachA strong interest in developing existing and new processes, tools and ways of working to increase efficiency and productivityExcellent cooperation skills, ability to work with different cultures, ability to work independently and in teamsHiab is part of CargotecHiab is the world's leading provider of on-road load handling equipment, intelligent services and digitally connected solutions. As the industry pioneer, Hiab's more than 3,300 employees worldwide focus on our commitment to increase efficiency in our customers' businesses and to shape the future of intelligent load handling.Hiab's offering encompasses class-leading load-handling equipment, including HIAB loader cranes, LOGLIFT and JONSERED forestry and recycling cranes, MOFFETT truck mounted forklifts, MULTILIFT demountables, and tail lifts under the ZEPRO, DEL, and WALTCO fabrands. Hiab's ProCareTM service, award-winning HiVisionTM crane control system, and HiConnectTM platform demonstrate our constant drive to provide intelligent services and connected solutions that add value to our customers. www.hiab.comHiab is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2020 totalled approximately EUR 3.3 billion and it employs around 11,500 people. www.cargotec.comAgencja zatrudnienia nr wpisu 47
      We are hiring for one of the Cargotec Group businesses - Hiab that decided to create a brand new Customer Experience Support Centre in Gdańsk.  As pioneers and a global leader, Hiab is ambitious to write forward their success story, inspiring and shaping industry. As the world in which they operate with class-leading products, intelligent services and innovative digital solutions is constantly changing. If you are able to deliver professional customer service, thrive to improve yourself and the company, then youre at the right place. We are hiring a new engineering team where one of the key roles is Spare Parts Technical Support Engineer (6 roles), who searches solutions for spare parts enquiries. Delivers the best customer support by advising our service network with the right spare parts or retrofit kits to buy.  So, if you are willing to take on a new challenge and learn, lets talk! We will happily provide you with more details about the offer.  what we offerTaking part in creating new customer experience support centre with long term perspectives Being a part of knowledge sharing process internationallyA challenging position in a global organisation with a variety of interesting tasks in growing business and a changing environment Supportive workplace and development possibilities while taking part in internal corporate projects Multiple occasions to implement your ideas for improvementsWide range of benefits (Medicover Healthcare package, Multisport card or AXA Life Insurance)your tasksSupport our service network in identifying the right spare parts to drive customer satisfactionSupport our service network in case of retrofit kits enquiries Collaborate during New Product Development by proposing recommended stock listsPerform customer request handling via JIRA, use of E-Commerce platform, SAP ERP system, Windchill, Product Data Management Link and C-ServiceSpeed up responsiveness and secure functionality of Hiab products and parts flowCollaborate in aligning our part assortment with the parts catalogues teams (C-Service)Collaborate with the Product Lifecycle Management team for maintenance and repair kits creationBased of case statistics proposes process improvements to drive down the number of ticketsSupport the service team for service & circular letters from Product Supportwhat we expectAt least 3 years of relevant experience in a technical/commercial role in a service or production environmentRelevant and completed education in Electrical, Hydraulic or Mechanical EngineeringExperience with Product Data Management and ERP systemsKnowledge of English on advanced levelVery good analytical skillsCustomer focused approachA strong interest in developing existing and new processes, tools and ways of working to increase efficiency and productivityExcellent cooperation skills, ability to work with different cultures, ability to work independently and in teamsHiab is part of CargotecHiab is the world's leading provider of on-road load handling equipment, intelligent services and digitally connected solutions. As the industry pioneer, Hiab's more than 3,300 employees worldwide focus on our commitment to increase efficiency in our customers' businesses and to shape the future of intelligent load handling.Hiab's offering encompasses class-leading load-handling equipment, including HIAB loader cranes, LOGLIFT and JONSERED forestry and recycling cranes, MOFFETT truck mounted forklifts, MULTILIFT demountables, and tail lifts under the ZEPRO, DEL, and WALTCO fabrands. Hiab's ProCareTM service, award-winning HiVisionTM crane control system, and HiConnectTM platform demonstrate our constant drive to provide intelligent services and connected solutions that add value to our customers. www.hiab.comHiab is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2020 totalled approximately EUR 3.3 billion and it employs around 11,500 people. www.cargotec.comAgencja zatrudnienia nr wpisu 47
      • warszawa, mazowieckie
      • permanent
      • randstad polska
      The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.what we offerattractive salary and locationWork on the basis of B2B contract Opportunity to develop in an international environment in one of the greatest financial institutions worldwideyour tasksThe Apps Support Intmd Analyst provides technical and business support for users ofBank Applications.Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.Act as a liaison between users/traders, interfacing internal technology groups and vendorsParticipates in disaster recovery testingParticipate in application releases, from development, testing and deployment into production.perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.Considers implications of the application of technology to the current environment.Analyzes applications to identify risks, vulnerabilities, and security issues.Makes evaluative judgments based on analysis of actual information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.Exchanges ideas and informationActive involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.Performs other duties and functions as assigned in a concise and logical manner.Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firms reputation and safeguarding Bank its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.what we expectBusiness analysis experienceBasic knowledge or interest about apps support procedures, concepts and of other technical areas.Participation in some process improvements.Previous experience or interest in standardization of procedures and practices.Basic Business knowledge/ understanding of financial markets and products.Knowledge/ experience of problem Management Tools.Understands of how own sub-function integrates within the function and commercial awarenessEvaluates (sometimes complex) situations using multiple sources of informationDeveloped communication and diplomacy skills to persuade and influenceGood customer service, communication, and interpersonal skillsGood knowledge of the business and its technology strategyConsistently demonstrates clear and concise written and verbal communication skillsKnowledge of issue tracking and reporting using toolsGood all-round team memberEffectively share information with other support team members and with other technology teamsAbility to plan and organize workloadAbility to communicate appropriately to relevant stakeholderFluent Polish and EnglishAgencja zatrudnienia nr wpisu 47
      The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.what we offerattractive salary and locationWork on the basis of B2B contract Opportunity to develop in an international environment in one of the greatest financial institutions worldwideyour tasksThe Apps Support Intmd Analyst provides technical and business support for users ofBank Applications.Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.Act as a liaison between users/traders, interfacing internal technology groups and vendorsParticipates in disaster recovery testingParticipate in application releases, from development, testing and deployment into production.perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.Considers implications of the application of technology to the current environment.Analyzes applications to identify risks, vulnerabilities, and security issues.Makes evaluative judgments based on analysis of actual information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.Exchanges ideas and informationActive involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.Performs other duties and functions as assigned in a concise and logical manner.Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firms reputation and safeguarding Bank its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.what we expectBusiness analysis experienceBasic knowledge or interest about apps support procedures, concepts and of other technical areas.Participation in some process improvements.Previous experience or interest in standardization of procedures and practices.Basic Business knowledge/ understanding of financial markets and products.Knowledge/ experience of problem Management Tools.Understands of how own sub-function integrates within the function and commercial awarenessEvaluates (sometimes complex) situations using multiple sources of informationDeveloped communication and diplomacy skills to persuade and influenceGood customer service, communication, and interpersonal skillsGood knowledge of the business and its technology strategyConsistently demonstrates clear and concise written and verbal communication skillsKnowledge of issue tracking and reporting using toolsGood all-round team memberEffectively share information with other support team members and with other technology teamsAbility to plan and organize workloadAbility to communicate appropriately to relevant stakeholderFluent Polish and EnglishAgencja zatrudnienia nr wpisu 47
      • lublin, lubelskie
      • permanent
      • randstad polska
      Love TMFs but tired of Filing? Do you have what it takes to be a TMF Subject Matter expert?We have this exciting role for you if you do!We are looking for TMF Study Owner. Our clients is the leading technology and services organisation for clinical and regulatory matters with a focus on helping clients to master their digital agenda via proven AI solutions.what we offerOur client offer challenging careers, projects, great benefits, and a comprehensive and competitive rewards package, including tailored training and personalized career development opportunities. Benefits typically include:a competitive base salaryMyBenefit card private healthcare life assuranceEnglish lessonflexible working arrangementsYour career and personal development are important. We provide you with all the training you need to develop the knowledge and skills to be successful at work. We also provide personalized learning and development plans, and regular performance reviews to enable you to achieve your career development goals.your tasksAs a TMF Study Owner (SO) you will provide pivotal supporting in maintaining TMF health. you will help ensure that the clinical trial documentation is consistent with the Trial Master File TMF specifications, complies with applicable SOPs or processes, and meets inspection readiness criteriathe TMF SO is the subject matter expert and single point of contact for the Project Manager (PM) or equivalent and Study Team to ensure a complete and compliant TMF through documentation quality and consistency across clinical trials and programsthe TMF SO is accountable to the PM or equivalent for all trial master file activities conducted with both the Sponsor and Contract Research Organizations (CROs)TMF SOs provide crucial TMF support to all Functional groups and are expected to establish proactive and quality-focused relationships with the Study TeamEnd-to-End TMF Managementensure consistent use of standardized processes and technologies across clinical trials and programsdetermine and review study specific TMF specifications to ensure quality and standardization is established and kept up to date as program/protocols progresslead the set-up of the study specific TMF structure, monitoring completeness and quality of TMF content for all assigned clinical trials until study close out support the maintenance of the study-specific TMF structure across all levels (Trial, Country & Site) through collaboration with relevant Study Team members to ensure placeholders (or completeness mechanism) are accurately in place for the studyensure expected documents are filed in a timely manner and documentation flow is within projected timelines, determining an appropriate course of action where necessary to prevent and remediate delaysassess impact of potential changes to TMF specifications and collaborate with PM or equivalent to ensure any required modifications are implemented lead or support the creation of the TMF Management Plan, ensuring that individual responsibilities are clearly defined and communicated to the Study Team ensure that periodic quality review expectations are met in line with the TMF Management Plan through a collaborative approach, ensure a complete TMF is in place at time of study close/submissionTraining and Supporteducate, support and feed back to Study Teams to build knowledge and awareness of good TMF and document management practices for clinical trialsenforce ownership and accountability across study teams regarding readiness of TMF documentssupport study team to ensure TMF health requirements are understood and met according to defined metrics, for example Completeness, Quality and Timeliness provide support and guidance to the Study Teams to drive performance against metric targetssupport study team in resolving TMF content or quality issuesfacilitate communication and interaction among study team members from the set up until the closing of the TMF for a clinical trialsupport Study Team in the effective management of the TMF when working external vendorsAudit and Inspection Readiness support the Study Team in pre-audit or inspection TMF activitiesserve as point of contact for TMF-related queries arising from internal and external audits or inspectionssupport the preparation of appropriate audit and inspection responsesreconcile legacy TMF management to required quality levels and consolidate distributed content into a central eTMF as required per inspection requirementsProcess Improvement contribute to the development and assist with the implementation of new TMF specifications, such as process and system changes actively identify continuous improvement opportunities to enhance operational efficiencies through process and metrics analysisanalyze error trends in documentation and provide feedback to management or TMFOperations, enabling continuous improvement apply lessons learned to continuous improvement of TMF management practiceswhat we expectCommunication, Collaboration and Customer Service outstanding verbal and written communications skills combined with exceptional listening skills committed team player, able to build effective working relationships with individuals at all levels of the organization(s) ability to remain calm and focused in high-stress situations with strong skills in negotiation and conflict resolution history of achievement in building strong customer relationships with demonstrated evidence of meeting customer needs and concerns through positive feedbackClinical and TMF Expertise minimum of 5 years relevant experience in Clinical or TMF Operations oversight thorough understanding of the processes associated with the conduct of clinical trials and document management operations, through industry experience experience in management of medical/clinical study records and documentation experience/knowledge of Regulatory Agency inspection expectations sound knowledge of ICH-GCP documentation requirementsTechnical Expertise experience with the following application types: Electronic Trial Master Files (eTMF) Clinical trial management systems (CTMS) Electronic document management systems (EDMS) other clinical trial data management systems, as required adept at learning and become proficient in new applications able to impart application knowledge to support and educate study team members Ability to travel depending on Customers need (only after the Covid-19 threat has disappeared).Agencja zatrudnienia nr wpisu 47
      Love TMFs but tired of Filing? Do you have what it takes to be a TMF Subject Matter expert?We have this exciting role for you if you do!We are looking for TMF Study Owner. Our clients is the leading technology and services organisation for clinical and regulatory matters with a focus on helping clients to master their digital agenda via proven AI solutions.what we offerOur client offer challenging careers, projects, great benefits, and a comprehensive and competitive rewards package, including tailored training and personalized career development opportunities. Benefits typically include:a competitive base salaryMyBenefit card private healthcare life assuranceEnglish lessonflexible working arrangementsYour career and personal development are important. We provide you with all the training you need to develop the knowledge and skills to be successful at work. We also provide personalized learning and development plans, and regular performance reviews to enable you to achieve your career development goals.your tasksAs a TMF Study Owner (SO) you will provide pivotal supporting in maintaining TMF health. you will help ensure that the clinical trial documentation is consistent with the Trial Master File TMF specifications, complies with applicable SOPs or processes, and meets inspection readiness criteriathe TMF SO is the subject matter expert and single point of contact for the Project Manager (PM) or equivalent and Study Team to ensure a complete and compliant TMF through documentation quality and consistency across clinical trials and programsthe TMF SO is accountable to the PM or equivalent for all trial master file activities conducted with both the Sponsor and Contract Research Organizations (CROs)TMF SOs provide crucial TMF support to all Functional groups and are expected to establish proactive and quality-focused relationships with the Study TeamEnd-to-End TMF Managementensure consistent use of standardized processes and technologies across clinical trials and programsdetermine and review study specific TMF specifications to ensure quality and standardization is established and kept up to date as program/protocols progresslead the set-up of the study specific TMF structure, monitoring completeness and quality of TMF content for all assigned clinical trials until study close out support the maintenance of the study-specific TMF structure across all levels (Trial, Country & Site) through collaboration with relevant Study Team members to ensure placeholders (or completeness mechanism) are accurately in place for the studyensure expected documents are filed in a timely manner and documentation flow is within projected timelines, determining an appropriate course of action where necessary to prevent and remediate delaysassess impact of potential changes to TMF specifications and collaborate with PM or equivalent to ensure any required modifications are implemented lead or support the creation of the TMF Management Plan, ensuring that individual responsibilities are clearly defined and communicated to the Study Team ensure that periodic quality review expectations are met in line with the TMF Management Plan through a collaborative approach, ensure a complete TMF is in place at time of study close/submissionTraining and Supporteducate, support and feed back to Study Teams to build knowledge and awareness of good TMF and document management practices for clinical trialsenforce ownership and accountability across study teams regarding readiness of TMF documentssupport study team to ensure TMF health requirements are understood and met according to defined metrics, for example Completeness, Quality and Timeliness provide support and guidance to the Study Teams to drive performance against metric targetssupport study team in resolving TMF content or quality issuesfacilitate communication and interaction among study team members from the set up until the closing of the TMF for a clinical trialsupport Study Team in the effective management of the TMF when working external vendorsAudit and Inspection Readiness support the Study Team in pre-audit or inspection TMF activitiesserve as point of contact for TMF-related queries arising from internal and external audits or inspectionssupport the preparation of appropriate audit and inspection responsesreconcile legacy TMF management to required quality levels and consolidate distributed content into a central eTMF as required per inspection requirementsProcess Improvement contribute to the development and assist with the implementation of new TMF specifications, such as process and system changes actively identify continuous improvement opportunities to enhance operational efficiencies through process and metrics analysisanalyze error trends in documentation and provide feedback to management or TMFOperations, enabling continuous improvement apply lessons learned to continuous improvement of TMF management practiceswhat we expectCommunication, Collaboration and Customer Service outstanding verbal and written communications skills combined with exceptional listening skills committed team player, able to build effective working relationships with individuals at all levels of the organization(s) ability to remain calm and focused in high-stress situations with strong skills in negotiation and conflict resolution history of achievement in building strong customer relationships with demonstrated evidence of meeting customer needs and concerns through positive feedbackClinical and TMF Expertise minimum of 5 years relevant experience in Clinical or TMF Operations oversight thorough understanding of the processes associated with the conduct of clinical trials and document management operations, through industry experience experience in management of medical/clinical study records and documentation experience/knowledge of Regulatory Agency inspection expectations sound knowledge of ICH-GCP documentation requirementsTechnical Expertise experience with the following application types: Electronic Trial Master Files (eTMF) Clinical trial management systems (CTMS) Electronic document management systems (EDMS) other clinical trial data management systems, as required adept at learning and become proficient in new applications able to impart application knowledge to support and educate study team members Ability to travel depending on Customers need (only after the Covid-19 threat has disappeared).Agencja zatrudnienia nr wpisu 47

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