senior client services specialist with dutch.

What will your tasks involve?

• Providing high-quality, phone-based customer service for clients in the insurance market.
• Handling complex customer inquiries, policy adjustments and elevated service cases.
• Dedicating roughly half of your time to supporting, mentoring and coaching junior team members.
• Leading onboarding sessions, training and providing active floorwalking support.
• Assisting colleagues with challenging insurance claims and procedural edge cases.
• Ensuring smooth operational workflows and high standards of service delivery.

What we expect from you?

• Fluent Dutch minimum C1
• At least a communicative level of English, both spoken and written.
• 4–6 years of experience in customer service within the insurance sector strongly preferred
• Proven experience or strong aptitude for training, coaching and onboarding junior employees.
• Valid WFT certification is a major advantage.
• Excellent communication, interpersonal, and mentoring skills.
• Strong problem-solving abilities and high attention to detail.

What you can expect from us?

• Employment contract.
• Opportunity to co-create a senior function in an international, dynamically expanding company.
• Comprehensive onboarding and professional growth opportunities.
• Attractive benefits package (sports card, medical package, insurance, etc.)
• Modern, well-located office in Warsaw (Śródmieście).
• Hybrid work model (after the initial onboarding period: 3 days in the office, 2 days from home).

Employment agency entry number 47

this job offer is intended for people over 18 years of age