service manager / it solutions expert.

For our client, we are looking for a Service Manager / IT Solutions Expert to oversee the availability and performance of IT P&C services across the EE and Baltics markets. You will be responsible for managing technical vendor relations, ensuring system integration stability, and maintaining full compliance with InfoSec and internal standards.

If you are a professional who communicates fluently in English, Ukrainian, and Russian, join our team!

what we offer

• work in an international and well-known tobacco company
• benefit system (OK system, Medical package)
• funding for the canteen - 250 PLN monthly
• flexible working hours
• temporary contract, with possibility of extention
• hybrid work (office in Cracow, Czyżyny)

your tasks

• oversee the availability and performance of IT P&C services (Incident, Problem, and Change Management) in line with SLAs and KPIs
• maintain stable data exchange between local systems and global platforms
• manage technical relations with external vendors and lead IT projects, including cloud migrations, application upgrades, and hypercare support
• monitor vulnerabilities, manage access controls, and ensure all documentation meets audit requirements
• analyze ticket trends to identify recurring issues and drive continuous process improvements
• technical analysis of business requirements

what we expect

• fluency in Ukrainian, Russian, and English (required for daily cross-regional collaboration)
• proven track record as a Service Manager or IT Expert within P&C/Payroll solutions
• practical knowledge of payroll systems, Cloud/SaaS integrations, and the Azure/SAP environment
• strong understanding of ITIL standards, InfoSec principles, and experience in business requirements analysis
• excellent communication and presentation skills, with the ability to simplify complex technical topics for stakeholders ...