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    • gdańsk, pomorskie
    • permanent
    • randstad polska
    The position will support the customer support team or customers with order management activities or any queries during the order to delivery process, including returns and claims as well as any task required to meet defined logistics service standards.what we offerTaking part in creating new customer experience support centre with long term perspectives Being a part of knowledge sharing process internationallyA challenging position in a global organisation with a variety of interesting tasks in growing business and a changing environment Supportive workplace and development possibilities while taking part in internal corporate projects Multiple occasions to implement your ideas for improvementsWide range of benefits (Medicover Healthcare package, Multisport card or AXA Life Insurance) your tasksSupport the organisation & customers with manual order changes and/or any queries related to order creation, delivery status or invoicingMotivate customers to use the Webshop, but create manual parts orders and confirmations if requiredSupport and process FLUs & customers with parts claims and possible returns (approvals). Propose actions to reduce theseSupport customers/carriers with request for freight price checks & quotes and documents like LOA, POA, BMSBMotivate FLUs and customers to use the case management system correctly for any queryRegular check the systems for blocked orders and issues with confirmations, shipments, invoices etc.; SAP housekeepingBe the first point of contact for customers, entrusted to youSupport RTM changes and needed system changes for assigned countries/customersSupport procurement team with any inbound transport related queriesWork as a team with other Parts Orders & Logistics coordinators and act as back up in case of absence; Joined responsibility to actively open and timely close cases in the team queues Working together withCustomers/Importers/Dealers/FLUsOther BL Services teamsSales & Marketing area heads, dealer managementEDC & CarriersCBS, Cargotec IM including external TMS partner(s)what we expectSuitable educational background on technical and commercial subjectsExperience in service logistics or sales & marketing in the industry and understanding of load handling business and Hiab product knowledge preferredProficiency in Google Suite, Microsoft Office required; SAP preferred; Case management systems experience a meritAbility to work in an international business environment and teamResults and achievement driven and eager to create long term relationshipsHigh integrity and excellent interpersonal communication skillsFluent in English Agencja zatrudnienia nr wpisu 47
    The position will support the customer support team or customers with order management activities or any queries during the order to delivery process, including returns and claims as well as any task required to meet defined logistics service standards.what we offerTaking part in creating new customer experience support centre with long term perspectives Being a part of knowledge sharing process internationallyA challenging position in a global organisation with a variety of interesting tasks in growing business and a changing environment Supportive workplace and development possibilities while taking part in internal corporate projects Multiple occasions to implement your ideas for improvementsWide range of benefits (Medicover Healthcare package, Multisport card or AXA Life Insurance) your tasksSupport the organisation & customers with manual order changes and/or any queries related to order creation, delivery status or invoicingMotivate customers to use the Webshop, but create manual parts orders and confirmations if requiredSupport and process FLUs & customers with parts claims and possible returns (approvals). Propose actions to reduce theseSupport customers/carriers with request for freight price checks & quotes and documents like LOA, POA, BMSBMotivate FLUs and customers to use the case management system correctly for any queryRegular check the systems for blocked orders and issues with confirmations, shipments, invoices etc.; SAP housekeepingBe the first point of contact for customers, entrusted to youSupport RTM changes and needed system changes for assigned countries/customersSupport procurement team with any inbound transport related queriesWork as a team with other Parts Orders & Logistics coordinators and act as back up in case of absence; Joined responsibility to actively open and timely close cases in the team queues Working together withCustomers/Importers/Dealers/FLUsOther BL Services teamsSales & Marketing area heads, dealer managementEDC & CarriersCBS, Cargotec IM including external TMS partner(s)what we expectSuitable educational background on technical and commercial subjectsExperience in service logistics or sales & marketing in the industry and understanding of load handling business and Hiab product knowledge preferredProficiency in Google Suite, Microsoft Office required; SAP preferred; Case management systems experience a meritAbility to work in an international business environment and teamResults and achievement driven and eager to create long term relationshipsHigh integrity and excellent interpersonal communication skillsFluent in English Agencja zatrudnienia nr wpisu 47
    • łódź, łódzkie
    • permanent
    • randstad polska
    If you are intersted in development in the logistic area in international environment and import/ export is the field of your specialistation this is the perfect job opportunity for you!what we offerExtensive onboarding, mentoring and personal development opportunities and an international team of expertsWith workplace flexibility, health and wellness programs, casual dress days, and paid time off for community service, we are committed to building upon our positive momentumCompetitive benefit package: sport card, private medical care, life insurance packageIncentive bonusEmployee referral programFresh fruits/vegetablesyour tasksManage customer specific requestsBack-order processing in close alignement with commercial sales, credit management and supply chainCoordinate export shipments with carriers and warehousesCoordinate import shipments from port of destination to our WarehousesManage shipping documentsComply with Legal Requirements and Import & Export ProceduresTimely identify potential issues and ensure appropriate escalationApply work instructions and working references and ensure adherence to defined standard operations proceduresAct as a back up for other team member/s as per aligned back up structure. Perform additional tasks assigned by supervisorSupport improvement projects and scope enhancement /knowledge transfer activitiesParticipate in daily team briefings and regular team and SSC meetingsMaintain positive work relationship with members of other teams in and outside of the SSC to whom informationis provided or from whom information is gatheredAssist in establishing and maintaining strong, collaborative relationships with internal and external customersInterface with other SSC teams to ensure compliance with cross-team responsibilitiesOther duties as assignedwhat we expectBachelor, Certificate or diploma in supply chain management, transport & distribution or related field preferred­ 3-5 years of supply chain experience­ Strong export & import skills preferred­ SAP Module knowledge­ Working experience in a shared service center environment is a plusLanguage skills: English written and verbal communication at B2One of the following languages: Portugese/ Spanish or German (written and verbal communication  min. B1).Agencja zatrudnienia – nr wpisu 47
    If you are intersted in development in the logistic area in international environment and import/ export is the field of your specialistation this is the perfect job opportunity for you!what we offerExtensive onboarding, mentoring and personal development opportunities and an international team of expertsWith workplace flexibility, health and wellness programs, casual dress days, and paid time off for community service, we are committed to building upon our positive momentumCompetitive benefit package: sport card, private medical care, life insurance packageIncentive bonusEmployee referral programFresh fruits/vegetablesyour tasksManage customer specific requestsBack-order processing in close alignement with commercial sales, credit management and supply chainCoordinate export shipments with carriers and warehousesCoordinate import shipments from port of destination to our WarehousesManage shipping documentsComply with Legal Requirements and Import & Export ProceduresTimely identify potential issues and ensure appropriate escalationApply work instructions and working references and ensure adherence to defined standard operations proceduresAct as a back up for other team member/s as per aligned back up structure. Perform additional tasks assigned by supervisorSupport improvement projects and scope enhancement /knowledge transfer activitiesParticipate in daily team briefings and regular team and SSC meetingsMaintain positive work relationship with members of other teams in and outside of the SSC to whom informationis provided or from whom information is gatheredAssist in establishing and maintaining strong, collaborative relationships with internal and external customersInterface with other SSC teams to ensure compliance with cross-team responsibilitiesOther duties as assignedwhat we expectBachelor, Certificate or diploma in supply chain management, transport & distribution or related field preferred­ 3-5 years of supply chain experience­ Strong export & import skills preferred­ SAP Module knowledge­ Working experience in a shared service center environment is a plusLanguage skills: English written and verbal communication at B2One of the following languages: Portugese/ Spanish or German (written and verbal communication  min. B1).Agencja zatrudnienia – nr wpisu 47
    • łódź, łódzkie
    • permanent
    • randstad polska
    If you are intersted in development in the logistic area in international environment and import/ export is the field of your specialistation this is the perfect job opportunity for you!what we offer Extensive onboarding, mentoring and personal development opportunities and an international team of expertsWith workplace flexibility, health and wellness programs, casual dress days, and paid time off for community service, we are committed to building upon our positive momentumCompetitive benefit package: sport card, private medical care, life insurance packageIncentive bonusEmployee referral programFresh fruits/vegetablesyour tasksManage customer specific requestsBack-order processing in close alignement with commercial sales, credit management and supply chainCoordinate export shipments with carriers and warehousesCoordinate import shipments from port of destination to our WarehousesManage shipping documentsComply with Legal Requirements and Import & Export ProceduresTimely identify potential issues and ensure appropriate escalationApply work instructions and working references and ensure adherence to defined standard operations proceduresAct as a back up for other team member/s as per aligned back up structure. Perform additional tasks assigned by supervisorSupport improvement projects and scope enhancement /knowledge transfer activitiesParticipate in daily team briefings and regular team and SSC meetingsMaintain positive work relationship with members of other teams in and outside of the SSC to whom informationis provided or from whom information is gatheredAssist in establishing and maintaining strong, collaborative relationships with internal and external customersInterface with other SSC teams to ensure compliance with cross-team responsibilitiesOther duties as assignedwhat we expect Bachelor, Certificate or diploma in supply chain management, transport & distribution or related field preferred­ 3-5 years of supply chain experience­ Strong export & import skills preferred­ SAP Module knowledge­ Working experience in a shared service center environment is a plusLanguage skills: English written and verbal communication at B2One of the following languages: Italian or Turkish (written and verbal communication  min. B1).Agencja zatrudnienia – nr wpisu 47
    If you are intersted in development in the logistic area in international environment and import/ export is the field of your specialistation this is the perfect job opportunity for you!what we offer Extensive onboarding, mentoring and personal development opportunities and an international team of expertsWith workplace flexibility, health and wellness programs, casual dress days, and paid time off for community service, we are committed to building upon our positive momentumCompetitive benefit package: sport card, private medical care, life insurance packageIncentive bonusEmployee referral programFresh fruits/vegetablesyour tasksManage customer specific requestsBack-order processing in close alignement with commercial sales, credit management and supply chainCoordinate export shipments with carriers and warehousesCoordinate import shipments from port of destination to our WarehousesManage shipping documentsComply with Legal Requirements and Import & Export ProceduresTimely identify potential issues and ensure appropriate escalationApply work instructions and working references and ensure adherence to defined standard operations proceduresAct as a back up for other team member/s as per aligned back up structure. Perform additional tasks assigned by supervisorSupport improvement projects and scope enhancement /knowledge transfer activitiesParticipate in daily team briefings and regular team and SSC meetingsMaintain positive work relationship with members of other teams in and outside of the SSC to whom informationis provided or from whom information is gatheredAssist in establishing and maintaining strong, collaborative relationships with internal and external customersInterface with other SSC teams to ensure compliance with cross-team responsibilitiesOther duties as assignedwhat we expect Bachelor, Certificate or diploma in supply chain management, transport & distribution or related field preferred­ 3-5 years of supply chain experience­ Strong export & import skills preferred­ SAP Module knowledge­ Working experience in a shared service center environment is a plusLanguage skills: English written and verbal communication at B2One of the following languages: Italian or Turkish (written and verbal communication  min. B1).Agencja zatrudnienia – nr wpisu 47

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