Invitation to a Career Transformation: Building Regional Capabilities in Poznan!
We are seeking Qualified Specialists and Experienced Leaders to join newly established, strategic teams in Poznan. In partnership with a global industry leader, we are building a completely new, high-impact operational structure designed to exert a crucial influence on the company's international operations. We are offering more than a role - this is a unique opportunity to be at the vanguard of significant organizational change.
Successful candidates will serve as an integral component in the transition and establishment of critical processes being relocated from other regions. You will join a newly formed, dynamic team from its inception, actively contributing to the development of its organizational culture.
If you are driven by complex challenges and possess the ambition to deliver a tangible, global impact, this is your definitive opportunity to define your career trajectory within a truly world-class organization.
Are you prepared to contribute to this legacy of change? We encourage you to apply and become part of this strategic transformation.
oferujemy- opportunity to be a part of a new drepartment with dynamic career path development
- full employment contract
- hybrid model available after the implementation period (approx. 3 months)
- modern office
- attractive benefits package (e.g. healthcare program, lunch card, sport card, cafeteria platform)
- attractive bonus system
- Defining BI Strategy: Define and execute the analytics and Business Intelligence (BI) strategy for Customer Service, aligned with the digital transformation roadmap.
- Data-to-Insight Transformation: Translate complex data into actionable insights that improve customer experience, operational efficiency, and ROI.
- BI Tool Adoption & Optimization: Lead the adoption and optimization of Business Intelligence tools (e.g., Power BI, SAP Analytics Cloud).
- Data Integration Management: Manage data sourcing, aggregation, and integration from various source systems (e.g., ERP, CRM, and ticketing platforms).
- Automation and Self-Service: Drive automation and self-service analytics capabilities to empower business users and reduce manual reporting.
- Cross-Functional Collaboration: Collaborate with Customer Service, Logistics, and Commercial teams to define analytical needs and deliver impactful solutions.
- Dashboard Development: Develop and maintain dashboards, reports, and performance monitoring tools for customer service operations.
- Insight Communication: Present insights in a clear, compelling format to drive adoption and influence decision-making.
- Data Governance & Compliance: Implement data governance policies to ensure accuracy, security, and compliance (e.g., data privacy regulations).
- Strategic Support: Support strategic initiatives by identifying trends, risks, and opportunities through advanced data analysis.
- proven business intelligence expertise, with practical experience transforming raw data into actionable insights using tools such as Power BI, SAP Analytics Cloud, and SQL-based platforms
- deep knowledge of data architecture, data governance, and integration with systems such as ERP (SAP SD/MM), CRM, and ticketing platforms
- fluent English
- ability to translate business needs into technical requirements and deliver scalable BI solutions
- advanced analytical skills (including statistical analysis and trend forecasting)
- experience building, maintaining dashboards and tools for monitoring the performance of customer service operations
- excellent communication skills
Agencja zatrudnienia – nr wpisu 47
ta oferta pracy przeznaczona jest dla osób powyżej 18 roku życia
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