For our Client, we are seeking a Customer Service Data & Insights Analyst (Data & BI Analyst) with fluent English , who will play a key role in the digital transformation of customer service operations across Europe.
This is a unique opportunity to work in a dynamic, international environment where you will have a real impact on unlocking the power of data. Your role will be crucial in building scalable dashboards, leading the adoption of BI tools (e.g., Power BI) , and optimizing processes.
If you have proven expertise in Business Intelligence, know how to manage complex datasets (including integration with ERP/CRM systems) and want to have a real impact on achieving operational goals, apply now and help build the future of customer service!
oferujemy- opportunity to be a part of a new drepartment with dynamic career path development
- full employment contract
- hybrid work model
- modern office
- attractive benefits package (e.g. healthcare program, lunch card, sport card, cafeteria platform)
- attractive bonus system
- Defining BI Strategy: Define and execute the analytics and Business Intelligence (BI) strategy for Customer Service, aligned with the digital transformation roadmap.
- Data-to-Insight Transformation: Translate complex data into actionable insights that improve customer experience, operational efficiency, and ROI.
- BI Tool Adoption & Optimization: Lead the adoption and optimization of Business Intelligence tools (e.g., Power BI, SAP Analytics Cloud).
- Data Integration Management: Manage data sourcing, aggregation, and integration from various source systems (e.g., ERP, CRM, and ticketing platforms).
- Automation and Self-Service: Drive automation and self-service analytics capabilities to empower business users and reduce manual reporting.
- Cross-Functional Collaboration: Collaborate with Customer Service, Logistics, and Commercial teams to define analytical needs and deliver impactful solutions.
- Dashboard Development: Develop and maintain dashboards, reports, and performance monitoring tools for customer service operations.
- Insight Communication: Present insights in a clear, compelling format to drive adoption and influence decision-making.
- Data Governance & Compliance: Implement data governance policies to ensure accuracy, security, and compliance (e.g., data privacy regulations).
- Strategic Support: Support strategic initiatives by identifying trends, risks, and opportunities through advanced data analysis.
- proven business intelligence expertise, with practical experience transforming raw data into actionable insights using tools such as Power BI, SAP Analytics Cloud, and SQL-based platforms
- deep knowledge of data architecture, data governance, and integration with systems such as ERP (SAP SD/MM), CRM, and ticketing platforms
- fluent English
- ability to translate business needs into technical requirements and deliver scalable BI solutions
- advanced analytical skills (including statistical analysis and trend forecasting) and experience building and maintaining dashboards and tools for monitoring the performance of customer service operations
- excellent communication skills
Agencja zatrudnienia – nr wpisu 47
ta oferta pracy przeznaczona jest dla osób powyżej 18 roku życia
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